Telecommunications Engineer - Applab Systems Inc
Brewer, ME
About the Job
Role Name: Telecommunications Engineer
Location: Brewer, ME (Onsite from day one )
Duration: Contract
Job Description:
Telecommunications Support Services with capabilities of,
" Telecommunications Hardware Installs, Tests, and Troubleshoots
" Provide client support on usage
" Calibrates equipment
" Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues
Incident Management
" Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods
o Project manages medium to large telephone projects
o Create and maintain installation and equipment request forms
o Documents and reports daily activities in ServiceNow application for tracking purposes
" Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.
o Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items
o Performs maintenance repairs on all telephone sets and pagers within SLA targets
o Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systems
" Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.
o Answers trouble call within 20-30 minutes of received call or page
o Documents downtime and trouble calls within ServiceNow
o Uses troubleshooting techniques to keep downtime to a minimum
" Assures maximum utilization of communications systems through education.
o Provides communications equipment training to departments for end-user applications as requested
o Creates, maintains and provides quick reference guides and materials for end-users as requested
o Advises leadership on effective communication practices and cost improvement
" Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.
o Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas
Communication
o Effectively communicates to the stakeholders and address any questions that may arise
o Communicates status and any deviations from the project plan to his/her manager
o Communicates issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood
o Monitors help desk calls daily for problems/projects assigned to them. Logging problems and to update and close them appropriately
o Keep the customer informed, follow up with the customer with status and service satisfaction queries
Administration
o Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards
o Schedules workload using ServiceNow. With 90-95% accuracy
o Documents all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracy
o Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance
o Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy
o Remains current with Northernlight's computing environment, fully understands IT tactics and monitors the Master Change Schedule
o Responsible for following the department guidelines for requesting time off and monitors own
Location: Brewer, ME (Onsite from day one )
Duration: Contract
Job Description:
Telecommunications Support Services with capabilities of,
" Telecommunications Hardware Installs, Tests, and Troubleshoots
" Provide client support on usage
" Calibrates equipment
" Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues
Incident Management
" Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods
o Project manages medium to large telephone projects
o Create and maintain installation and equipment request forms
o Documents and reports daily activities in ServiceNow application for tracking purposes
" Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.
o Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items
o Performs maintenance repairs on all telephone sets and pagers within SLA targets
o Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systems
" Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.
o Answers trouble call within 20-30 minutes of received call or page
o Documents downtime and trouble calls within ServiceNow
o Uses troubleshooting techniques to keep downtime to a minimum
" Assures maximum utilization of communications systems through education.
o Provides communications equipment training to departments for end-user applications as requested
o Creates, maintains and provides quick reference guides and materials for end-users as requested
o Advises leadership on effective communication practices and cost improvement
" Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.
o Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas
Communication
o Effectively communicates to the stakeholders and address any questions that may arise
o Communicates status and any deviations from the project plan to his/her manager
o Communicates issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood
o Monitors help desk calls daily for problems/projects assigned to them. Logging problems and to update and close them appropriately
o Keep the customer informed, follow up with the customer with status and service satisfaction queries
Administration
o Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards
o Schedules workload using ServiceNow. With 90-95% accuracy
o Documents all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracy
o Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance
o Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy
o Remains current with Northernlight's computing environment, fully understands IT tactics and monitors the Master Change Schedule
o Responsible for following the department guidelines for requesting time off and monitors own
Source : Applab Systems Inc
