TELECOMMUNICATIONS ENGINEER - VOIP - HYBRID - A.C. Coy

Location: Hybrid in Pittsburgh, PA or East of Pittsburgh, PA (4 days onsite, 1 day remote)

Job Type: Full Time / Contract

Work Authorization:  No Sponsorship

The A.C.Coy company has an immediate need for a Telecommunications Engineer.  Ideal candidates must have 5+ years of experience designing, implementing and managing the VoIP infrastructure of an organization in a Cisco environment.

• Architect, design, and maintain the VOIP infrastructure, ensuring scalability, reliability, and performance
• Install, configure, and manage VOIP hardware, including Cisco Call Manager (CUCM), Cisco Unity, Cisco Voice Gateways, and Cisco ATA
• Troubleshoot and resolve voice-related issues, ensuring minimal downtime and high-quality service
• Manage SIP trunking and analog voice connections, providing seamless integration and functionality
• Collaborate with networking teams to ensure smooth operation of VOIP over LAN/WAN infrastructure
• Provide end-user support and maintain regular communication with customers to address any issues or concerns
• Develop and maintain detailed documentation of the VOIP architecture, configurations, and processes
• Ensure compliance with industry best practices and organizational security policies

Education:

• Bachelors degree - Required

Certifications:

• CCNA Collaboration or Telecommunications - Required

Experience Required:

• Expertise in Cisco Call Manager (CUCM) - 5+ years required
• Cisco Unity, and Cisco Voice Gateways - Preferred
• Experience with SIP trunking and analog telephony - Required
• Deep knowledge of Cisco IP telephony solutions - Required
• Strong troubleshooting skills for voice and network-related issues
• Highly organized with strong documentation and record-keeping skills
• Excellent customer communication and support skills
• Basic understanding of LAN/WAN networking and its integration with VOIP