Telecommunications Engineering Specialist/VTC Technician - Akima, LLC
Falls Church, VA
About the Job
Work Where it Matters
Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.
As a Tuvli employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:Tuvli is looking for a VTC Technician to work in Falls Church, VA. To join our team of outstanding professionals, apply today!
Responsibilities:- Researches, analyzes, develops, and tests communications systems and equipment, including but not limited to networks, data links, VTC audio and video connections. Scheduling, troubleshooting and facilitation of video and audio conferences.
- Prepares procedural documentation.
- Responsible for documenting procedures and developing SOP’s.
- Provide user training to include one-on-one training as required.
- Develop strong communications and working relationships with other support teams
- Associate degree or 2 years of equivalent relevant professional experience.
- Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
- Experience with Microsoft Windows 10; MS Office applications including Outlook, Teams and SharePoint.
- Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
- Team player.
- Outstanding Customer Service skills.
- Excellent verbal and written communication skills.
- Self-starter requiring minimal supervision.
- Able to take proactive measures to prevent problems rather than reactive by nature
