Telecommunications Project Coordinator - 2nd Shift - Optus, Inc

Technical Project Coordinator
Remote position
2^nd Shift 1:30pm to 10:00pm
Pay Grade-$27-$31 per hour

Are you a problem solver that can work in a fast-paced environment?   Are you looking for an opportunity to work for a growing company?  Check out our new technical project coordinator.  In this role, you will work with internal team members, customers and subcontractors to make sure that in the process project cut overs go smoothly.  This is a fully remote second shift position with a career path to other technical roles or project management.

Benefits:

• Competitive salary.
• Remote work flexibility.
• Career development opportunities.
• Comprehensive benefits package.

Responsibilities:
 

• Provide exceptional customer service to a diverse group of internal and external customers
• Possess an in-depth understanding of customer specific account requirements and ensures SoW compliance.
• At the start of each shift, perform a follow-up call with the tech to confirm arrival and necessary tools.
• Review upcoming projects for material arrival, tech assignment and understanding of the SOW with all stakeholders.
• Tech check-In\Out
• Review SOW with Tech and Network Team
• Review the inventory needed with the tech
• Set expectation that once the Optus SOW is complete, the tech is to remain onsite as smart hands for the network engineers and only leave when released
• Project calls
• Have full knowledge & understanding of  the project scope
• Understand components of cabling, infrastructure, and network equipment
• Ability to make decisions to ensure project completion and success
• Project deliverables review for project QA and project close out.
• Perform QA review of photos submitted on recently completed projects.
• Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward
• Other duties or tasks assigned by Management

REQUIREMENTS:
 

• Strong customer service skills.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.
• 2-3 years hands-on experience installing cabling, racks, infrastructure, and network equipment.
• Problem-solving skills and the ability to make decisions under pressure.
• Strong written and verbal communication skills required
• A keen attention to detail and great organizational habits are mandatory
• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities

Powered by JazzHR