Telecommunications Project Manager at Fort Point, LLC

TELECOM (OSP) OPERATIONS PROJECT MANAGER

Seeking a Telecommunications Operations Manager to be responsible for managing regional projects and innovation initiatives.

You will:

• Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams.
• Serve as the liaison for the NI&O organization to district teams and cross-functional partners.
• Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.
• Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).
• Identify best practices and drive consistency across districts.
• Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.
• Regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption.
• The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values.

Responsibilities

• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy
• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives
• Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams.
• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.
• Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region
• Develop district OKRs that drive national and regional KPI results
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance
• Monitor performance trends to drive meeting or exceeding targeted results
• Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process
• Track action items and creating reports, presentations to demonstrate results and action plans
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment.

Education/Certifications/Skills

• Bachelor’s Degree or equivalent experience required
• Minimum five (5) years of telecommunications experience or equivalent work experience required
• Minimum five (5) years of project management experience with measured results
• Experience with Six Sigma, Lean Principles and/or PMP a plus but not required
• Strong business and financial acumen
• Strong project planning and management skills
• Strong agenda facilitation and team development skills
• Strong presentation skills – must possess strong public speaking skills
• Excellent leadership, interpersonal, verbal, and written communication skills
• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
• The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence.
• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution.
• Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position
• Ability to diagnose workflow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.