Telecommunications Specialist - MYSQLTest

Job Purpose:Establishes communications systems by programming voice and data telecommunications network circuits and equipment.Duties: * Plans network installations by studying technical specifications; preparing an installation schematic. * Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools. * Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers. * Documents network by recording configuration diagrams and programming. * Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. * Maintains customer rapport by listening to and resolving concerns; answering questions. * Maintains safe work environment by following standards and policies. * Updates job knowledge by participating in educational opportunities; reading technical publications. * Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Telecommunications Knowledge, Telecommunications Technologies, Technical Understanding, Technical Zeal, Technical Documentation, Attention to Detail, Independence, Functional and Technical Skills, Dealing with Complexity, Decision Making, Operating Systemsion about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-taskingRelationships