Telecommunications Support Engineer - Danta Technologies
Brewer, ME 04412
About the Job
Seeking for a Telecommunication Support Engineer in Brewer, ME(Onsite)
Summary:
The client is seeking a Telecommunications Support Engineer with extensive experience in installing, managing, and maintaining telecommunication systems, including PBX, nurse call systems, and various communication platforms.
What is the client looking for:
The ideal candidate should have strong technical skills in telecommunications hardware, troubleshooting, and incident management while being capable of supporting, training, and guiding end-users.
Job Description:
Telecommunications Support Services with capabilities of,
Telecommunications Hardware Installs, Tests, and Troubleshoots
Provide client support on usage
Calibrates equipment
Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues
Incident Management
Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods
o Project manages medium to large telephone projects
o Create and maintain installation and equipment request forms
o Documents and reports daily activities in ServiceNow application for tracking purposes
Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.
o Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items
o Performs maintenance repairs on all telephone sets and pagers within SLA targets
o Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systems
Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.
o Answers trouble call within 20-30 minutes of received call or page
o Documents downtime and trouble calls within ServiceNow
o Uses troubleshooting techniques to keep downtime to a minimum
Assures maximum utilization of communications systems through education.
o Provides communications equipment training to departments for end-user applications as requested
o Creates, maintains and provides quick reference guides and materials for end-users as requested
o Advises leadership on effective communication practices and cost improvement
Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.
o Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas
Communication
o Effectively communicates to the stakeholders and address any questions that may arise
o Communicates status and any deviations from the project plan to his/her manager
o Communicates issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood
o Monitors help desk calls daily for problems/projects assigned to them. Logging problems and to update and close them appropriately
o Keep the customer informed, follow up with the customer with status and service satisfaction queries
Administration
o Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards
o Schedules workload using ServiceNow. With 90-95% accuracy
o Documents all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracy
o Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance
o Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy
o Remains current with Northernlight's computing environment, fully understands IT tactics and monitors the Master Change Schedule
o Responsible for following the department guidelines for requesting time off and monitors own
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
