Telecommunications Technician, Sr - WakeMed Health & Hospitals

Overview:The Senior Telecommunications Technicians is responsible for installing and maintaining voice system and related communications equipment on and off campus for renovations, new construction and daily requests for service. This role is accountable for all telephony service and support, relating to all telecommunications technology, to include: VoIP, voicemail systems, ACD, IVR and traditional telecommunications systems, network interface, and vendor specific hardware and software. Interprets service orders, circuit diagrams, and electrical schematics. Tests, locates, and repairs equipment problems associated with trouble calls, and performs routine maintenance. Proactive analyses, troubleshooting and resolution of telecommunications systems, cabling and circuit issues in a timely manner. Interacts with end-users at all levels of management in developing solutions to problems or creating efficiencies pertaining to telecom processes that impact the business.Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Licensure:Avaya Or Cisco PreferredEducation:Bachelor's Degree Information Technology Or Computer Science Or Related Field Preferred - Or Associate's Degree Information Systems Or Computer Science Or Related Field Preferred - Or High School Diploma or Equivalent Required - With Equivalent ExperienceExperience:8 Years Telecommunications - Voice Telephony (TDM and IP) With 3 Years Telecommunications - Complex Voice Technology Implementation and Support Required - With Bachelor's Degree 10 Years Telecommunications - Voice Telephony (TDM and IP) With 5 Years Telecommunications - Complex Voice Technology Implementation and Support Required - With Associate's Degree 12 Years Telecommunications - Voice Telephony (TDM and IP) With 7 Years Telecommunications - Complex Voice Technology Implementation and Support Required - With High School Diploma