Telecommunicator I - Polk County Sheriff's Office

Position Concept:

The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer.

 

The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.

 

The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Employee Benefits:

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Essential Functions:

• Operate computer
• Operate telephone system and TDD
• Initiate a public safety field response, provide information, make referrals or take messages
• Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies
• Maintain professional training
• Process the call for service or assistance in accordance with established procedures
• Complete required forms, documents, computer fields, etc. accurately and quickly

 

Education, Professional Certification or License:

• High School or GED
• *FCIC/NCIC certification within one year of employment
• Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment)
• Successfully complete CPR, and *TDD training within six months of employment
• Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802)
• Successful completion of positional exams
• Complete the *DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months

Professional Experience:

• Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors

Environmental Conditions:

• Works under very stressful conditions
• Works rotating shifts

Knowledge of:

• *TDD telephone system
• *NAED Accreditation Standard
• Resources
• Other Agencies
• Radio codes, signals, identifications
• Civil Process
• Criminal Justice system
• PCSO policy and procedures
• Geographical area
• Telephone system
• Radio codes, signals, and identifiers

Ability to:

• Speak clearly and comprehend
• Concentrate under stress
• Coordinate a number of activities at the same time under intense stress
• Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage
• Maintain confidentiality
• Testify in court and represent PCSO with a positive, professional image
• Read and write English
• Communicate effectively orally and in writing with a wide variety of people under stressful conditions
• React quickly, calmly and with good judgment during emergency and non-emergency situations
• Operate specialized equipment

Skills:

• Analytical
• Computer
• Keyboarding
• Basic English Grammar
• Ability to speak in an unencumbered manner
• Telephone
• Interpersonal
• Organizational
• Record keeping
• Multitask

Physical Requirements:

• Sit for extended periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak English understandably
• Manual dexterity
• Ambulate independently
• Recognize colors
• Reach/Bend/Squat
• Mental alertness
• Look at computer monitor for extended periods
• Type on computer keyboard for extended periods

Other:

• *FCIC/NCIC: Florida Crime Information Center/National Crime Information Center
• *FDLE: Florida Department of Law Enforcement
• *APCO:  Association of Public Safety Communication Officials, Intl.
• *TDD: Telecommunication Device for the Deaf
• *NAED: National Association of Emergency Dispatchers
• *DOH: Department of Health

 

 

 

Equal Employment Opportunity Employer M/F/D/V

Min:USD $47,565.02/Yr.Max:USD $62,634.21/Yr.