Telehealth Coordinator Mandarin Speaking - Dr. MobiCare

Job Summary

One of California's premier medical service organizations is looking for an experienced Full-time Telehealth Care Coordinator (Mandarin Bilingual) to join our team. As a member of the Telehealth team, you will work on-site in the office while providing the highest quality of services to patients virtually through our portal. If you are passionate about health and looking for career advancement opportunities, come join our growing organization.

Responsibilities:

• The Care Coordinator effectively communicates, manages, and organizes all aspects of the patient encounter to ensure the optimal patient care experience.
• Provide administrative support for telehealth daily operations, including triaging intake questions to team members and collecting/entering patient data.
• Provide administrative and operational support across telehealth program serving as facility and medical provider liaison.
• Lead scheduling components related to telehealth program, including maintaining a calendar and sending reminders.
• Assist with broader operational activities, including scheduling appointments, light scribe duties, assisting with completing documentation, and completing office-related tasks (copying, etc.) as needed.
• Assist with quality improvement implementation.
• Assist with other duties as needed.

This position is in-person in our office at Beverly Hills, CA Monday to Friday, 9:00 am - 5:30 pm.

Experience:

• Must have excellent customer service skills and be committed to providing the highest level of customer service.
• Fluent in Mandarin and English
• Possess a professional appearance and attitude.
• Ability to relate to diverse communities.
• Possess a warm and caring manner.
• Protect the confidentiality and security of patient information and adhere to HIPAA regulations.

Qualifications:

• High school diploma or equivalent is required.
• Additional education or certification in medical billing and/or credentialing is preferred.
• Must be able to pass all background checks
• Current BLS Certificate required.
• Medical Assistant Certificate from an accredited Medical Assistant program required.
• Must be able to travel to our office in Beverly Hills, California

What We Offer:

• Monday - Friday schedule, no weekends
• 401(k) Retirement Plan (with employer match)
• Internal ongoing educational/training opportunities
• Competitive compensation
• Continuous coaching & mentorship

When you join our team, you have the opportunity to develop your career based on your strengths and potential, including the possibility to move functionally, geographically, laterally, and vertically. This is a career destination for engaged, caring, passionate, and talented people who want to make a difference. We are the leader in the development and management of comprehensive wound healing.

 Equal Opportunity Employer encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.