Telephone Operator: Medical Receptionist - A-Line Staffing Solutions

Telephone Operator: Medical Receptionist

A-Line Staffing is currently seeking an experienced Telephone Operator, if you think you’re a  GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email atDgreen@alinestaffing.com

Telephone Operator Job description:

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the client Compliance Program, to include the Code of Ethics and Business Standards.

"We have an extremely high call volume.  The operators answer the lines and normally type up a ticket that will distribute to the appropriate staff.  So, customer services and typing skills needed.

Telephone Operator Schedule & location:

• Longview TX 75605 United States.
• Monday – Friday 8:00am – 5:00pm

Telephone Operator Salary/Wage:

• 15.00$/HR. - !8.00$/HR.

Telephone Operator Duties:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on
• telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Telephone Operator Required Qualification

• High school diploma or equivalent required. 
• Requires minimum of 6 months experience in a medical setting.
• Requires previous high volume telephone experience
• Excellent customer service skills 

Telephone Operator Physical Requirements:

• the physical demands described here are representative of those that must be met by an employee to successfully perform the essential
• functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work may require sitting for long periods of time, stooping, and bending/stretching for files and supplies. Requires occasional lifting of files or
• paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office.
• equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. 

If you think you’re a GREAT candidate and would like to be considered for immediate consideration call/text Day Green at 1+469-840-5624 or email atDgreen@alinestaffing.com

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