Telephone Operator Sr. - Texas Oncology

The US Oncology Network is looking for a Telephone Operator to join our team at Texas Oncology.  This full-time position will support our Dallas Medical City location. 

As a part of TheUS Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home.Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 

TheUS Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. TheUS Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. 

Why work for us? 

One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage,a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.  

What does the Telephone Operator do? (including but not limited to) 

The Telephone Operator, under limited supervision, is responsible forproviding a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. 

The essential duties and responsibilities (including but not limited to): 

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension. 

• Takes and relays messages in an accurate and timely manner. 

• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. 

• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. 

• Provides a pleasant and helpful phone contact for callers. 

• Responsible for opening and closing the switchboard. 

• Responsible for the in-house paging system. 

• Performs clerical duties as assigned to maintain workflow in the department. 

The ideal candidate for the Telephone Operator will have the following background and experience:   

• High School diploma or equivalent 

• Minimum five years office experience, preferably in a medical setting. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.  

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.