Telephone Operator - Stilwell Memorial Hospital

Responsible for operating the telephone switchboard to relay incoming and outgoing calls and for performing miscellaneous hospital communications and ...

Refers to the hospital directory to ascertain station numbers of persons called and manipulates associated keys to relay calls. 

 

Pages authorized personnel and makes authorized announcements over the hospital paging system in a clear professional manner.

 

Possesses comprehensive knowledge of all policies and procedures related to emergency procedures within the facility in order to activate appropriate communications. 

 

Implements emergency procedures in response to codes, alarms and the automated fire alarm system.  Announces emergency messages associated with the alarm system over the hospital paging system and advises all designated personnel upon activation. 

 

Utilize interpersonal skills effectively to provide outstanding customer service to all customer.

 

Answers all questions of callers clearly and in a professional manner according to hospital policy.

 

Must have good hand writing skills so all notes, messages and receipts can be read clearly.

 

Performs all other duties as assigned and appropriate to the position.

 

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or GED

 

1 year related experience preferred