Telephone Report Unit Officer I-II - County of Riverside
Riverside, CA 92501
About the Job
Telephone Report Unit Officer I
$17.59 - $26.16 Hourly
$3,050 - $4,535 Monthly
$36,597 - $54,421 Annually
Telephone Report Unit Officer II
$19.53 - $29.08 Hourly
$3,386 - $5,041 Monthly
$40,633 - $60,487 Annually
The Riverside County Sheriff's Office is seeking applicants for the Telephone Report UnitOfficer I or II positions to support their office located inRiverside. The incumbent will be responsible for receiving telephone calls from the public: who are requesting law enforcement assistance for non-emergency situations; disseminating facts as necessary by entering information into appropriate law enforcement systems; writing reports on calls received; and performing related duties as required.
The Telephone Report Unit (TRU) of the Sheriff's Office handles non-critical calls for services by phone, which reduces the workload, response time, and the number of pending calls for patrol operations. The TRU positions are differentiated from the Public Safety Communications Officer in that employees assigned to TRU take non-emergency calls and only inadvertently take emergency calls.
The Telephone Report Unit Officer II is the journey level class, and in addition to performing the full scope of duties, may also assist in training incumbents of the Trainee level in TRU procedures.
Competitive applicants will have work experience that demonstrates strong customer service skills, in person or telephone, or in call center experience. Knowledge of CAD (Computer Aided Dispatch) is highly desirable, but not required.
Meet the Team!The law enforcement professionals of the Riverside County Sheriff's Office , with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• Receives calls on CAD (Computer Aided Dispatch) System for incidents such as stolen property, runaways, missing persons, burglaries, thefts, and other similar situations.
• Ensures calls are within the parameters of TRU and within the jurisdiction of the County of Riverside, or forward calls to the correct agency.
• Asks questions to gather necessary facts to be reported and/or disseminated based on the Penal, Vehicle, Welfare & Institutions, and Civil Codes.
• Makes computer entries into appropriate systems such as the California Criminal Justice Information System (CJIS), California Law Enforcement Telecommunications System (CLETS), and National Crime Information Center (NCIC) concerning adult and juvenile missing persons, stolen and lost property, stolen and towed vehicles, and similar crimes.
• Researches any required information and write reports detailing information factually, accurately and completely.
• Processes unit reports for statistics, crime analysis and documentation.
• Enters contact information from deputies into the Supervised Release Files for tracing drug and sex registrants.
• May appear in court to testify on accuracy of the documented reports.
MINIMUM QUALIFICATIONS
Telephone Report Unit Officer I
Knowledge of:Community structure, and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.
Ability to: Maintain accurate log of daily activities; read and use maps, phone books, and dictionaries; deal effectively with irate and agitated caller.
Telephone Report Unit Officer II
Experience:Six months of experience as a Telephone Report Unit Trainee with the County of Riverside, or six months of experience as an emergency dispatcher in a law enforcement agency.
Knowledge of:Community structure, and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.
Ability to: Maintain accurate log of daily activities; read and use maps, phone books, and dictionaries; deal effectively with irate and agitated caller.
Other Requirements
Candidates who meet the minimum qualifications will be required to complete a CritiCall exam prior to being considered for an interview. The exam will un-proctored online.
Competitive candidates will have previous experience providing customer service to the public over the phone, working in a criminal justice agency, and writing reports; competitive experience must be reflected on your application/resume.
Job Competencies
• Asks relevant questions and communicates clearly, factually, and concisely in both written and verbal format.
• Enters accurate and thorough information into the appropriate law enforcement system.
• Works cooperatively and builds effective relationships with other employees and the public.
SUPPLEMENTAL INFORMATION
Assessment: Minimally qualified candidates will be required to pass a computerized assessment in order to be considered for a Telephone Report Unit Officer I/II position.
What's Next?
This recruitment is open to all applicants.
Work schedule:4/10 with a start time between 8:00AM - 10:00AM
Contact
If you have questions regarding this position, please contact Andrea Evans at (951) 955-3572 or e-mail at aevans@rivco.org .
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.