Teller (30 Hours) 6th & Peoria Branch - KeyCorp
Aurora, CO
About the Job
Location:603 N Peoria Street - Aurora, Colorado 80011
Job Summary
Be a problem solver, trusted advisor, and partner to the people and
businesses in our Key Bank communities. As a Teller, you provide excellent
client service by welcoming both new and existing clients to the Bank and
assisting them with their account transactions and servicing needs,
including identifying and resolving client servicing issues. Tellers,
through conversations with clients, listen to uncover financial needs and
transition clients to a banker to have a deeper financial wellness
conversation. At KeyBank, we believe it's our opportunity and our
privilege to help our clients move forward in their financial journey. We take
pride in serving our clients and making them feel that no bank will fight
harde
Responsibilities
Embodies a strong client experience culture, being present with every client
and teammate and realizing the impact we can have on their day,
personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate
performance of teller functions.
Proactively work to identify and resolve client servicing issues, escalating
as needed
Listen for clues for financial wellness opportunities during client
conversations, and then appropriately transition the client(s) to a Banker
Assist clients in achieving their financial goals and objectives through the
use of financial wellness tools
Participate in morning huddles and end of day debriefs
Follows compliance, audit and security procedures, balances cash drawer
within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to
stay current on offerings
Performs other duties as assigned; duties, responsibilities and/or
activities may change or new ones may be assigned at any time with or without
n
Complies with all KeyBank policies and procedures, including without
limitation, acting professionally at all times, conducting business
ethically, avoiding conflicts of interest, and acting in the best
interests of Key's clients and Key.
Education Qualifications
High School Diploma , GED, or equivalent business experience (required)
Experience Qualifications
Experience in a client service role (required)
Experienced in cash handling (required)
General understanding of PC with Windows based applications and calculator
(required)
Tactical Skills
Is knowledgeable about the client's accounts and business with the bank and
uses sound judgment with customers and transactions
Exhibits strong sales and service skills, presenting products and services
while proactively educating clients on utilizing available access channels
(ex: ATM, Online and Telephone Banking)
Strong work ethic and high level of integrity
Excellent Time management skills
Personal Skills
Adaptability: Understands that change is inevitable and seeks value in new
ways of doing things while coping with day-to-day frustrations, adversities
and uncertainties related to change
Collaboration: Demonstrates a basic understanding of collaborative processes
and provides examples of how collaboration has or can help the organizational
reach its goals
Critical Thinking: The ability to identify issues, communicate them, and
explain the characteristics and steps in effective decision-making
Decision Making: The ability to follow directions while identifying a
defensible course of action among alternatives
Emotional Intelligence: Describes the concepts and underlying tenets of
emotional intelligence (EI) as a skill and cites examples as to the impact
of EI on business results
Practical Skills
Business Acumen: Works to understand the business priorities of internal and
external clients and can describe relevant profitability drivers and
considerations
Oral & Written Communication: Demonstrates the ability to speak,
write, and present in a way that effectively conveys the intended message to
an audience
isk Management: Describes key issues and benefits of risk management
practices and makes use of organizational resources for risk avoidance and
management
Storytelling: Describes storytelling techniques, concepts, and potential
benefits
Change Navigation: Demonstrates the ability to modify work as directed and
applies the concept of continuous improvement to develop new skills during
change initiatives
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain
proficiency in identified Leadership Competencies.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use
of hands to manipulate/grasp objects, ability to communicate face to face
and on the phone with clients, occasional bending and lifting from floor
height, frequent forward reach, frequent lifting of 1 - 10 lbs.,
occasional lifting of up to 30 lbs.
Job Summary
Be a problem solver, trusted advisor, and partner to the people and
businesses in our Key Bank communities. As a Teller, you provide excellent
client service by welcoming both new and existing clients to the Bank and
assisting them with their account transactions and servicing needs,
including identifying and resolving client servicing issues. Tellers,
through conversations with clients, listen to uncover financial needs and
transition clients to a banker to have a deeper financial wellness
conversation. At KeyBank, we believe it's our opportunity and our
privilege to help our clients move forward in their financial journey. We take
pride in serving our clients and making them feel that no bank will fight
harde
Responsibilities
Embodies a strong client experience culture, being present with every client
and teammate and realizing the impact we can have on their day,
personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate
performance of teller functions.
Proactively work to identify and resolve client servicing issues, escalating
as needed
Listen for clues for financial wellness opportunities during client
conversations, and then appropriately transition the client(s) to a Banker
Assist clients in achieving their financial goals and objectives through the
use of financial wellness tools
Participate in morning huddles and end of day debriefs
Follows compliance, audit and security procedures, balances cash drawer
within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to
stay current on offerings
Performs other duties as assigned; duties, responsibilities and/or
activities may change or new ones may be assigned at any time with or without
n
Complies with all KeyBank policies and procedures, including without
limitation, acting professionally at all times, conducting business
ethically, avoiding conflicts of interest, and acting in the best
interests of Key's clients and Key.
Education Qualifications
High School Diploma , GED, or equivalent business experience (required)
Experience Qualifications
Experience in a client service role (required)
Experienced in cash handling (required)
General understanding of PC with Windows based applications and calculator
(required)
Tactical Skills
Is knowledgeable about the client's accounts and business with the bank and
uses sound judgment with customers and transactions
Exhibits strong sales and service skills, presenting products and services
while proactively educating clients on utilizing available access channels
(ex: ATM, Online and Telephone Banking)
Strong work ethic and high level of integrity
Excellent Time management skills
Personal Skills
Adaptability: Understands that change is inevitable and seeks value in new
ways of doing things while coping with day-to-day frustrations, adversities
and uncertainties related to change
Collaboration: Demonstrates a basic understanding of collaborative processes
and provides examples of how collaboration has or can help the organizational
reach its goals
Critical Thinking: The ability to identify issues, communicate them, and
explain the characteristics and steps in effective decision-making
Decision Making: The ability to follow directions while identifying a
defensible course of action among alternatives
Emotional Intelligence: Describes the concepts and underlying tenets of
emotional intelligence (EI) as a skill and cites examples as to the impact
of EI on business results
Practical Skills
Business Acumen: Works to understand the business priorities of internal and
external clients and can describe relevant profitability drivers and
considerations
Oral & Written Communication: Demonstrates the ability to speak,
write, and present in a way that effectively conveys the intended message to
an audience
isk Management: Describes key issues and benefits of risk management
practices and makes use of organizational resources for risk avoidance and
management
Storytelling: Describes storytelling techniques, concepts, and potential
benefits
Change Navigation: Demonstrates the ability to modify work as directed and
applies the concept of continuous improvement to develop new skills during
change initiatives
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain
proficiency in identified Leadership Competencies.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use
of hands to manipulate/grasp objects, ability to communicate face to face
and on the phone with clients, occasional bending and lifting from floor
height, frequent forward reach, frequent lifting of 1 - 10 lbs.,
occasional lifting of up to 30 lbs.
Source : KeyCorp
