Teller I - Luzerne Bank

Basic Qualifications

Education/Training: A high school diploma or equivalent (GED).

Skill(s): Proficient reading, writing, and grammar skills; general math skills; proven verbal communication and interpersonal skills; superior customer service skills; detail-oriented with the ability to function in a fast-paced environment; proficient with internet user-level technology.

Experience: Minimum of six (6) months of retail cash handling and customer service experience is required.

General Responsibilities

Responsible for accurately and efficiently processing a variety of customer transactions; keeps precise records of money and negotiable instruments involved in various transactions; develops and expands new and existing customer relationships by referring Bank products and services; provides assistance and responds to customer questions and concerns; coordinating work within the branch, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties

1. Performs a variety of duties to support the accurate and efficient processing of customer transactions of which the following are illustrative:

a. Provides excellent customer service, which includes the prompt acknowledgment of customers and maintaining a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests.

b. Receives checking and savings deposits; verifies cash and endorsements; receives proper identification for cash back and issues receipts of deposit; examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices; identifies counterfeit currency.

c. Processes savings withdrawals; cashes checks; verifies endorsements, receives proper identification, and ensures validity.

d. Accepts loan and other payments; verifies payment amounts, and issues receipts; issues Cashiers Checks and Money Orders; redeems U.S. Savings Bonds; processes cash advances; processes night deposits and mail deposits.

e. Answers basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Responds to questions from customers regarding retail bank products and services; receives and resolves routine customer issues; researches customer inquiries.

f. Buys and sells currency from the vault as needed, ensures that teller drawer cash limits are not exceeded; counts and rolls loose coin.

g. Ensures teller station is properly supplied.

h. Closes accounts when requested; follows procedures for removing accounts for dormancy.

i. Prepares daily settlement and proof of cash transactions, balances cash drawer daily, including periodic batching of cashed checks.

j. Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.

k. Initiates discussion to determine relationship needs; explains the features and benefits of various types of products and services to discover referral opportunities. Expands customer relationships by suggesting additional products and services based on customers needs; refers customers to appropriate team member when necessary.

l. Promotes and utilizes CRM for ongoing sales and service maintenance and lead opportunities.

m. Maintains a thorough knowledge of the features and benefits of all retail banking products and services.

n. Provides assistance as needed to Lead Teller and Customer Service Representative.

o. Participates in and promotes a teamwork atmosphere in the branch.

p. Operates with a Level 1 cash out limit level.

2. Performs various duties to support the Bank Secrecy Act as follows:

a. Monitors suspicious activity and reports such activity to the BSA Officer via the Notice of Suspicious Activity form.

b. Completes CTRs for cash transactions as appropriate.

c. Identifies customer by observance of acceptable ID.

d. Completes all CIP required documentation.

e. Checks OFAC on new customers and non-customers cashing checks.

3. Coordinates specific work tasks with other personnel within the branch as well as with other branches to ensure the smooth and efficient flow of information.

4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.

7. Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties

1. May provide safe deposit box services to customers.
2. May be cross trained to open new accounts or other deposit products.
3. May provide support for new account opening, loans, etc.
4. May balance and/or service ATM machines.
5. May verify and wrap coin for vault cash control purposes.
6. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Assigned branch location
May assist at other locations as assigned

Equipment/Machines

1. Telephone
2. Teller scanner
3. Calculator
4. Copier/Scanner/Fax/Printer
5. Computer/Keyboard
6. Coin machine(s)
7. Currency verifier
8. Combination lock
9. ATM