Teller Operations Coordinator (TOC) - First Federal Bank

JOB DESCRIPTION:

Receives and processes checks and cash for deposit to accounts, verifies amounts, examines checks for endorsement; cashes checks and processes withdrawals.   Promotes and explains other financial institution services; responsible for pursuing necessary training to support this function.  Actively pursues referrals for sales staff.  Receives and processes mortgage, consumer loan, credit card, utility and other payments.  Places holds on uncollected funds.  Counts, verifies and bundles coin and currency.  Balances cash drawer daily and compares totals to system generated totals; inputs daily cash totals for balancing by bookkeeping department.  Reports discrepancies to supervisor.  Maintains teller cash limits established by Board of Directors.  Issues money orders, assists in bank-by-mail function, reports facilities and equipment defects/problems, ensures teller station is properly stocked with forms, supplies, etc., and follows established policies and procedures to prevent loss.  Responsible for recording night depository bag information on institution logs; prepares bags for transfer to financial center branch or processes night depository bags and posts deposits to customer accounts, as required;  prepares receipts for return to customer.  Provides comprehensive, prompt and efficient customer service in financial institution transactions.  Maintains and balances ATM, back-up Financial Specialist position.  Prepares monthly Branch Audit Report; performs reconcilements of consigned items.  Balances branch vault cash on a daily basis; verifies money received or sent for deposit in the branch vault; maintains accurate records of cash shipments and receipts; and prepares cash orders for branch.  Supervises teller activities.  Assigns tasks to teller personnel; works with Branch Operations Officer on scheduling matters.  Conducts regular staff meetings to review policies, procedures, problems and updates of teller activities.  Ensures that all teller equipment and supplies are available, in good working order, adequately stocked and arranged in an efficient and productive manner.  Ensures that all tellers are provided with training necessary to perform all duties proficiently; provides on-the-job training for tellers on an as-needed basis.  Conducts performance evaluations for tellers.  Recommends hiring, discipline, promotion, transfers and termination of teller staff, as necessary.  Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.  Responsible for coordinating cash orders and shipments with Federal Reserve; places cash orders with FRB and advises FRB of cash shipments; preparation of weekly cash shipments to FRB.  Responsible for overseeing processing of night depository bags from branches and preparations of receipts for distribution.  Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

Good interpersonal, communications, supervisory, computer, and standard office equipment skills. Attention to detail with a strong aptitude for numbers and feel comfortable handling large sums of money. May be required to sit or stand for extended periods of time. Must complete in-house training program. High school diploma or equivalent. Must have 2+ years of experience in teller related activities. 

Bilingual candidates encouraged to apply. 

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

E-VERIFY EMPLOYER

Powered by ExactHire: 146864