Teller Supervisor - Northwoods Bank of Minnesota

At Northwoods Bank of Minnesota, we're more than just a community bank—we're a cornerstone of our community! We pride ourselves on creating a supportive and inclusive environment for both our customers and our team. If you’re passionate about banking and leading a dynamic team, we’d love to hear from you!

Position Overview:

We are seeking an experienced and enthusiastic Teller Supervisor to join our team. As a Teller Supervisor, you will oversee the day-to-day operations of our teller line, ensuring exceptional service for our customers while fostering a positive work environment. You will play a critical role in managing and developing a team of tellers, driving operational efficiency, and upholding our commitment to service excellence.

Key Responsibilities:

• Team Leadership: Supervise, train, and mentor a team of tellers, ensuring they provide outstanding customer service and adhere to bank policies and procedures.
• Customer Service: Address complex customer inquiries and resolve issues with professionalism and efficiency. Promote a customer-centric approach throughout the teller line.
• Operational Oversight: Monitor and manage teller activities, including cash handling, transaction processing, and balancing of cash drawers. Ensure compliance with all regulatory and security procedures.
• Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training initiatives to enhance teller skills and productivity.
• Reporting & Analysis: Prepare and review operational reports, identify trends or issues, and implement strategies to improve efficiency and service quality. Assist in facilitating internal and external audits.
• Collaboration: Work closely with management to support Bank goals, drive sales initiatives, and contribute to overall Bank success.

Why Join Us?

• Community Impact: Be a part of a team that values and supports local businesses and individuals.
• Career Growth: We offer opportunities for professional development and career advancement within our growing organization.
• Supportive Culture: Enjoy a collaborative and positive work environment where your contributions are valued and recognized.
• Competitive Benefits: We offer a comprehensive benefits package, including health insurance, dental and vision insurance, retirement plans, paid time off, continuing education and more.

If you’re ready to lead a talented team and make a meaningful impact in our community, apply today!

Northwoods Bank of Minnesota is an equal opportunity and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.

Northwoods Bank of Minnesota was chartered over a century ago in the small town of Dorset MN. The bank successfully navigated through the depths of the depression, the expansion years of the 1980’s and 1990’s, a charter re-location and name change, and most recently, the “great recession”. Throughout the years, the bank has grown and prospered. We are proud to continue to be locally owned and operated.

Requirements

Qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred.
• Minimum of 2 years of experience in a banking or financial services role, with at least 1 year in a supervisory or leadership capacity.
• Strong knowledge of banking operations, policies, and procedures.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to handle complex customer issues and resolve them effectively.
• Proficiency in banking software and Microsoft Office Suite.