Temp Remote HR Resource Center Representative - Phaxis LLC
Remote, NY 10065
About the Job
TEMP REMOTE HR RESOURCE CENTER REPRESENTATIVE AT TOP NYC HEALTHCARE FIRM
Hourly Pay Rate is $21.51 to $24.51 | Six to Nine (6-9) Month Temporary Assignment
Fully Remote from Anywhere in USA | MUST Work East Coast Office Hours
Top NYC Healthcare Firm looking for an experienced customer service, call center professional to join our growing HR Resource Center Team as a Representative for a Six to Nine (6-9) Month Temporary Assignment with the Possibility to Extend.
The HR Resource Center is a hard-working, dedicated team of HR Specialists that provide each employee with a single point of personalized access for fast and easy HR Support. We seek to provide Accessibility, Consistency, Resources, and Connection to our employees. Through our Resource Center employees can easily and quickly access help when needed. They receive consistent answers to technical, policy, and other HR questions. Our employees have a robust self-service and digital resource site they can access 24/7. We also provide a centralized, direct connection to HR, which offers an improved HR experience.
Incredible organization where you feel as though you are "giving back”. Fully Remote from Anywhere in USA but MUST Be Able to Work East Coast Office Hours. Full-time (37.5-hrs Weekly); 9am-5pm (7.5-hrs Daily); Mon-Fri. Computer/equipment will be provided.
TOP SKILLS/EXPERIENCE ON RESUME
REQUIREMENTS AND SKILLS
RESPONSIBILITIES AND DUTIES
Hourly Pay Rate is $21.51 to $24.51 | Six to Nine (6-9) Month Temporary Assignment
Fully Remote from Anywhere in USA | MUST Work East Coast Office Hours
Top NYC Healthcare Firm looking for an experienced customer service, call center professional to join our growing HR Resource Center Team as a Representative for a Six to Nine (6-9) Month Temporary Assignment with the Possibility to Extend.
The HR Resource Center is a hard-working, dedicated team of HR Specialists that provide each employee with a single point of personalized access for fast and easy HR Support. We seek to provide Accessibility, Consistency, Resources, and Connection to our employees. Through our Resource Center employees can easily and quickly access help when needed. They receive consistent answers to technical, policy, and other HR questions. Our employees have a robust self-service and digital resource site they can access 24/7. We also provide a centralized, direct connection to HR, which offers an improved HR experience.
Incredible organization where you feel as though you are "giving back”. Fully Remote from Anywhere in USA but MUST Be Able to Work East Coast Office Hours. Full-time (37.5-hrs Weekly); 9am-5pm (7.5-hrs Daily); Mon-Fri. Computer/equipment will be provided.
TOP SKILLS/EXPERIENCE ON RESUME
- High Volume Call Center Experience required.
- Human Resources Experience a plus, but not required (will be trained).
REQUIREMENTS AND SKILLS
- High School Diploma or GED required.
- One to Two (1-2) years of Relevant Call Center Experience required.
- Excellent Customer Service skills.
- Good Attention to Detail.
- Compassionate with the understanding needed to meet the needs of our employee population.
- Effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
- Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.
- Adept at creating partnerships and working collaboratively to meet shared objectives and goals.
- Good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
- Consistently achieving results, even under tough circumstances.
RESPONSIBILITIES AND DUTIES
- Provide a high level of customer service to organization employees, focusing on First Touch Resolution.
- Professionally handle all inbound/outbound inquiries.
- Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensure transactions are processed in a consistently accurate and timely manner.
- Actively direct customers to self-service options as appropriate, instructing them how to be self-sufficient in use of direct access tools and the HR knowledge base.
- Use a computerized system for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.
- Document issues and identify appropriate actions to resolve inquiries, obtaining supervisory input to resolve new types of problems if necessary.
- Give periodic status reports in written and verbal formats.
- Place outbound calls to assist with follow-up requirements.
Source : Phaxis LLC
