Temp | Technical | Operations Support | Level 2(USD) - eTeam Inc.
South Jordan, UT 84095
About the Job
Pay Range - $21.00- $24.00
Will start onsite, but eventually role will be hybrid.
Interviews: 2 rounds. In person with manager, If Jason Shafran is conducting the interview would need to be over Zoom
The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A. PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.
Skills Required:
Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. Anticipates customer needs and consistently meets or exceeds their expectations. Must be available to work varying shifts dependent upon volume and/or business need. Must be able to work in a quota driven environment
Communication Skills: Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. Acts and communicates in a way that demonstrates a high regard for internal and external customers
Interpersonal Skills: Promote collaboration and teamwork and willingness to help others in and across the firm. Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
Technical Skills:
- Computer Literacy Microsoft Office Suite
- Previous experience with Legacy *** internal systems is preferred
- Previous New Account experience is preferred
- Proven ability to learn other software packages
Will start onsite, but eventually role will be hybrid.
Interviews: 2 rounds. In person with manager, If Jason Shafran is conducting the interview would need to be over Zoom
The Account Surveillance and Fraud (ASF) group of the National New Accounts (NNA) Department consists of Regulatory, Policy and Procedural subject matter experts which handle U.S.A. PATRIOT Act verification, supporting document validation, quality control, document compliance, account closures, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.
Skills Required:
Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. Anticipates customer needs and consistently meets or exceeds their expectations. Must be available to work varying shifts dependent upon volume and/or business need. Must be able to work in a quota driven environment
Communication Skills: Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. Acts and communicates in a way that demonstrates a high regard for internal and external customers
Interpersonal Skills: Promote collaboration and teamwork and willingness to help others in and across the firm. Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
Technical Skills:
- Computer Literacy Microsoft Office Suite
- Previous experience with Legacy *** internal systems is preferred
- Previous New Account experience is preferred
- Proven ability to learn other software packages
Source : eTeam Inc.
