Temporary Customer Service Coordinator - Insight eForms 1016 - COCC

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

What we need…

We're hiring a temporary contractor to support our electronic forms team. This person will work a hybrid schedule in our Southington or Rocky Hill offices. They will provide daily client support, troubleshooting and communicating with clients regarding changes to electronic forms. Responsibilities include:

• Providing service support for requests including changes, additions and special customizations to e-forms
• Understanding the e-form layout specifications and performing testing to ensure functionality for client
• Communicating with the client to keep them updated on project timelines and programming hours worked
• Ability to manage multiple cases within SLAs and work with programming as necessary to convey customer requests.

This is an hourly, contract position anticipated to last 6 months. Local candidates are preferred.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.