Temporary Eligibility Services Clerk - Countywide Pool - County of Riverside
Banning, CA 92220
About the Job
The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Eligibility Services Clerk positions to support the Department of Public Social Services at multiple locations throughout Riverside County. A pool of qualified candidates will be established for current and future vacancies.
Performs specialized clerical work either in the determination of eligibility of applicants and clients for public social service aid or in the determination of basic social services plans; and to do other work as required.
This class has primary responsibility for obtaining and verifying factual information required for eligibility determination or development of basic social services plans, using a variety of standardized forms, and following established rules, regulations, policies, and procedures.
Schedule: Monday-Friday 7:30 am - 5:30 pm
Meet the Team!
Click here to learn about TAP benefits
EXAMPLES OF ESSENTIAL DUTIES
• Conducts pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.
• Gives applicants standard forms and requests that routine verifications be returned with completed forms; reviews forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
• Records verifications of birth, income, property, and other required information according to standard procedures.
• Brings discrepancies to the attention of the eligibility or social worker responsible for the case; files required forms and verification in an established filing order.
• Completes notices of action and other required forms following eligibility determination; accepts late income reports from clients reviewing them for completion and accuracy.
• Prepares and verifies in-home social services payroll time sheets.
• Receives mail out questionnaires on in-home social services remedy reassessments; verifies and adjusts authorization of in-home social services, referring special cases to the social worker.
• Determines when to issue notice of intended action or right to fair hearing forms to clients.
• Clears routine case controls using computer printouts; responds to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
• May prepare and maintain other documents associated with the eligibility/services processes; maintains records for use in the development of work load and productivity statistics.
MINIMUM QUALIFICATIONS
EITHER I
Experience: One year of clerical experience in a public social services agency, preferably involving making mathematical computations.
OR II
Experience: One year of clerical experience which involved meeting the public, obtaining and recording factual information or explaining rules, regulations, policies, or procedures.
Knowledge of: Modern office procedures including filing and operating standard office equipment.
Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and learn quickly the specific operations of the department; keep records; effectively interview applicants and clients to obtain personal, family, and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.
SUPPLEMENTAL INFORMATION
Other Requirements :
Possession of a valid California Driver's License may be required.
Veterans' Preference:
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. Policy is available here: https://www.rivcocob.org/wp-content/uploads/2018/07/C-3-Veterans-Preference-Program.pdf
What's Next?
Applicants who are currently County of Riverside employees and/or current employees of the Department of Public and Social Services may be considered before other applicants depending on the volume of the applications received.
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted. Include relevant work experience details on resume and/or application.
All applicants are required to provide a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account, prior to the closing date of the job posting. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
For questions regarding this position, contact Cindy Mendez at cmendez@rivco.org
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
