Temporary Help Desk Technician I - Eurofins Viracor, LLC

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Temporary Position:

• 60-day minimum with opportunity for extension

Basic Function and Scope of Responsibility:

The Desktop/Help Desk Technician role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email) requiring problem analysis, technical assistance and training of associates for various information systems.

Essential Job Duties:

Level I - Minimum

• Answer help desk phone calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues
• Provide desktop support for those items that cannot be resolved remotely while ensuring phone coverage
• Maintain complete, timely, and accurate record of support in ticketing system including knowledge base updates to assist others in resolving similar tickets
• Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms and policies
• Educate end users in operating systems, software applications, and how to use phone system effectively
• Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for employee moves or terminations
• Participate in training new employees at new hire orientations
• Manage user accounts and permissions
• Maintain IT inventory list and licensing agreement information to ensure we remain in compliance
• Contact appropriate maintenance, technical support or programming personnel for hardware or software failures and escalate issues when needed
• Install, upgrade and maintain updates to software applications
• Maintain daily tape backup and off-site tape storage
• Maintain change control log for all computers
• Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times
• Other duties as assigned by management

Qualifications

Essential Knowledge, Skills and Abilities:

Level I - Minimum

• High School Diploma or Equivalent required; Associate's Degree preferred
• A+ Certification, Network + Certification, Microsoft Certifications or related training preferred but not required
• 2+ years of general Help Desk/Desktop experience in an enterprise environment
• 2+ years experience with Windows desktop operating systems and Microsoft Office
• Ability to identify and resolve computer system malfunctions and operational problems
• Ability to perform complex tasks and to prioritize multiple projects
• Practical knowledge of PC Operating Systems, printing to local and network printers, Exchange email, PC/Printer Hardware, and remote access.
• Working knowledge of OS image creation and deployment concepts and best pra