Tennis Professional - American Golf

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Purpose

The Tennis Professional is responsible for supporting the tennis program by providing instruction, overseeing tournament operations, and assisting with supervision in the tennis shop. The Tennis Professional enjoys interacting with members and guests while supporting the tennis staff with administrative duties and hiring strategies. Under the direction of the Tennis Director, the Tennis Professional looks for creative opportunities to bring awareness and participation into the tennis program.

Responsibilities

• Assist in the management of all tennis instruction by organizing, promoting, and overseeing lesson programs, junior tennis, tennis leagues, group and individual programs
• Ensure successful club competitions and tournaments by collaborating with Tennis Director/Event Coordinator (if applicable) on preparation, staging, scoreboards, tournament rules and format
• Oversee tennis shop operations by performing or supervising the following duties: checking-in members and guests; taking court reservations and notifying customers of court fees; ensuring that all reservations are recorded on a court sheet and filed; maximizing techniques such as double booking, credit card guarantees, call backs, tournament play and selling to fill low utilization times; utilizing the Point of Sale (POS) system for processing purchases, credit card transactions and entering tournament and league information; answering the telephone according to ACE Standards; keeping shop neat and orderly; straightening and stocking merchandise; following AGC guidelines for opening and closing duties, including cash handling responsibilities; tallying court sheet at end of day
• Assist in managing tennis operations staff by interviewing candidates; making recommendations for hire; orienting, training, assigning, scheduling and evaluating staff; supervising performance and carrying out disciplinary action as needed in accordance with AGC policies and applicable laws
• Assist in managing administrative aspects of the tennis program by creating and following an annual departmental budget; preparing daily, weekly and monthly reports as requested; preparing tournament and league reconciliation for account tracking
• Market the tennis program by creating promotions and special events through advertising, coupons, etc.
• Oversee tennis merchandise operations including purchasing, pricing and display; creating sales, promotions and discounts; preparing inventory and cost of sales reports
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Qualifications

• Member of the USPTA preferred
• 1-2 years’ experience teaching the game of tennis
• Solid time management, organization and prioritization skills, ability to work in a fast-paced environment
• Excellent customer service orientation and a focus on customer satisfaction is required
• Basic math skills
• Valid driver’s license required

 Education

• 4-year degree preferred

Skills/Abilities/Personal Characteristics

• Adaptability
• Verbal and Written Communication

• Customer Service
• Creativity
• Teamwork
• Friendliness
• Energy Level
• Patience
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.