Terminal Services Coordinator - Susquehanna Area Regional Airport Authority

Job Description

The Terminal Services Coordinator is responsible for overseeing and coordinating various services and vendors in the Harrisburg International Airport terminal to ensure contract compliance with tenants and vendors and coordinating with terminal tenants to ensure a positive passenger experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Ensuring SARAA, airport tenants, and vendors are providing the services necessary to provide a positive passenger experience.
• Serves as primary contact for assigned terminal services contractors including but not limited to, parking management, janitorial services and ground transportation.
• Perform daily terminal inspections to ensure terminal vendors and tenants are adhering to SARAA policies, procedures, and contracts.
• Oversee the performance and coordinate projects and operations for parking and buses, janitorial services, oversize luggage, tenant deliveries, maintenance, ground transportation, and construction between stakeholders to ensure the least impact as possible for passengers.
• Escorting valid vendors and other individuals in sterile areas of the terminal and airport.
• Perform complementary customer service consistent with airport customer service standards.
• Coordinate, plan, and assist with special events.
• Coordinate and lead airport tours.
• Identify and report identified hazards.
• Ensure assigned areas are maintained in an orderly and neat manner.
• All other duties as required or assigned.

SUPERVISON: 

None.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma or GED required.  3-5 years of experience in hospitality, facilities, airline, or airport industries.

Required Licenses, Certificates, Conditions:

A valid PA driver’s license with a good driving record or ability to obtain PA license within 30 days of hire date.   Ability to pass a 10-year background and criminal investigation in order to be issued an Airport Identification Badge.

Cognitive Tasks:

Ability to comprehend, retain, and follow oral and written instructions. Must exercise good judgment, work independently, make decisions, organize and maintain detailed information. Must effectively set priorities.  Ability to solve complex problems and deal with a variety of concrete variables in situations without precedent. 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to walk frequently with occasionally sitting.  Must be able to speak and hear clearly. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment:

Ability to work independently or as a member of a team. The noise level in the work environment is usually quiet.

Language and Communication Skills:

Must be able to read, write, and communicate effectively in the English language, ability to communicate in Spanish is a plus.  Must be able to effectively present information and respond to questions from groups of managers, shift personnel, clients, customers, and the general public.  Excellent written/verbal communication and organizational skills.   

Mathematical Skills:

Basic math skills required.

Computer Skills:

Proficient in Microsoft Word and Excel. 

Company Description

The Susquehanna Area Regional Airport Authority (SARAA) is the governing authority of the Harrisburg International Airport (HIA), Capital City Airport, Franklin County Regional Airport, and Gettysburg Regional Airport in south-central Pennsylvania. HIA is a small hub commercial airport that serves approximately 1.4 million passengers annually and also three general aviation airports. 

Our Mission is provide safe, convenient, and affordable airports connecting Central Pennsylvania to the world 

We're always looking for great people to join our team at SARAA. To help make sure our employees are always prepared for our ever-changing business environment, we continually invest in their training. 

Benefits

• Health insurance - 100%  employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Dental insurance - 100% employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Vision insurance - 100% employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Short-term Disability - Employer paid.
• Long-term Disability - Employer paid.
• Life Insurance - Employer paid.
• Retirement Plan
• Vacation
• Holidays