General Description:
The Operations Manager is responsible for daily operations and supervision of staff across all modalities, including but not limited to x-ray, ultrasound, cardiac, and nursing. This position is also responsible for meeting and/or exceeding productivity standards and taking sole ownership in the overall success and coverage of operations in the provided region. |
Principal Duties and Responsibilities:
*This is not a remote position- fully in person requirement*- Plans, directs, and coordinates activities of all territory operations.
- Reviews and implements changes to operations to make improvements of staff and workflow.
- Monitor staff equipment/vehicles performance and takes appropriate measures to resolve issues.
- Provide consistent, professional support, guidance, and motivation to staff through phone calls, electronic and in-person meetings.
- Acts as a liaison between company staff and executive management.
- Provide support and guide staff in troubleshooting and resolving any technical, patient, or professional issues.
- Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures.
- Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels.
- Counsel employees on unsatisfactory performance and/or work behavior.
- Oversee and maintain staff retention, including ongoing staff monitoring and counseling employees at risk of ending their employment.
- Provide a consistent level of support by performing exams whenever necessary to maintain and improve service levels.
- Maintain, review, and approve time-off work and work schedules to assure proper staff coverage.
- Maintain, review, and approve time records and submit to HR in a timely manner for payroll processing.
- Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.
- Provide regular staff meetings and interactions.
- Providing training to regional team on All-Stat policies and procedures and applicable modalities.
- Maintain proper documentation and procedures for staff radiation dosimetry reporting and distribution.
- Provide continual education and a consistent level of support to staff to ensure continued, high-quality service.
- Maintain appropriate levels of inventory for radiology staff and research areas of opportunity for cost savings.
- Manage salaries/wages including any overtime not to exceed budgeting percentage.
- Provide client service visitations with account executive or alone, consistently showing client support and maintaining relationships.
- Address, resolve, and document customer service concerns with follow-up summary to senior management.
- Distribute, retain records of, and ensure compliance of staff with new and ongoing policies and procedures.
- Work in conjunction with territory account executives and senior management by monitoring exam response times and quality on a consistent basis and make any necessary adjustments for improvement.
- Proper presentation of all service lines and in-servicing of new clients.
- Present company, company progress, services, and introduction of new service lines through in-service, QA, and client meetings as needed.
- Performs all other duties as assigned to ensure efficient operations and quality patient care.
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| Work Experience Requirements |
- Ability to work in a fast-paced healthcare environment.
- Strong computer and software skills.
- Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
- Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.
- Strong leadership, organizational, time management, and communication skills.
- Strong analytical and problem-solving skills.
- Ability to read and interpret documents like safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondences.
- Effective managerial and leadership abilities as applied to operations management.
- Experience developing goals and objectives and establishing priorities.
- Proven leadership, planning, critical thinking, and problem-solving abilities.
- Exercises good judgement and ability to act decisively at the right time.
- Effective analytical ability and organizational skills with attention to detail and prioritization.
- Hunter mentality required to build, grow, and develop assigned territory.
- 3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred but not required.
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| Education Requirements |
- Current state licensures in either radiography or sonography preferred but not required.
- Current ARRT registration and/or ARDMS, preferred but not required.
- Bachelor’s degree preferred. Associates degree required.
- Graduate from an approved accredited program in radiography or sonography, preferred but not required.
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