Test Automation Specialist - American Technology Consulting

Position: Test Automation SpecialistLocation: Harrisburg, PA (Remote)Duration: 08 Months (Extendable)In Person Interview***On-site work location is a secured floor. Engaged candidates must bring acheck or money order for $20 payable to the Commonwealth of Pennsylvania on thefirst day work to pay for a badge.***Additional Work Details:· The initial contract is full time, 40 hours per week; Work hours are 8:00 AM –5:00 PM, Monday – Friday excluding state holidays and other office closings;Lunch is 12:00 PM – 1:00 PM· The selected candidate is expected to comply with existing agency proceduresand policiesThe Test Automation Specialist position will encompass the following activities:• Analyze performance requirements from business areas and develop automatedtests to meet those requirements.o Candidate should be able to explain good design principles and ask forrequired input and data from the project team to measure performance.o Support developers as they build automated test scripts and plans that thecandidate will execute.o Gather requirements and formalize into a testing plan.• Program, configure, automate, and execute testing, primarily performancetesting.o Record, create, edit, and execute tests for both quality and performance onsystems within PennDOT.o Report and present verbally and in writing test results for development teamsto assist in isolating defects and vulnerabilities.o Perform analysis, triage, and remediation as needed to ensure proper executionof tests and to resolve connectivity or other run-time issues.o Automated testing of other types, including functional and regression testingmay be included but are less than 10% of testing requests.• Research and Maintenance:o Perform research on testing tools in the marketplace for features and pricingthat offers value to PennDOT.o Responsible for reviewing vendor documentation and presenting customizeddocumentation for the proper implementation of tools within PennDOT.o Maintain and update versions of existing tools. Rollout new versions to usercommunity, as needed.• Respond to customer inquiries via phone, email, chat, and other communicationchannels in a timely and professional manner.• Troubleshoot technical issues and provide step-by-step instructions orguidance to resolve customer concerns.• Document and track customer interactions and issue resolutions using our CRMsystem (Remedy).• Collaborate with cross-functional teams to escalate and resolve customerissues efficiently.• Identify common customer challenges and contribute to the development ofself-service resources, knowledge base articles, and other support materials.• Proactively follow up with customers to ensure their issues are fully resolvedand their needs are met.• Continuously seek opportunities to improve the customer support experience andprovide feedback to the team leads and management.Skill Required/Desired Amount of Experience• Required 4 Years -- Industrial grade testing tools from a recognizedvendor\organization such as IBM Rational Performance Tester, Selenium, or ApacheJMeter to build and run quality and/or performance tests.• Required 2 Years -- Basic programming knowledge in a common language. Must beable to customize test scripts with variable data and adjust test execution toproperly reflect test requirements.• Required 2 Years -- Knowledge of a common integrated development environment(IDE) such as Eclipse or MS Visual Studio.• Required Experience with Microsoft Windows.• Required Microsoft Office 365.• Required ability to communicate and work independently.• Required excellent customer service skills.• Required knowledge of digital accessibility concepts and techniques