Test Creation Admin III - Educational Testing Service

**About ETS:** For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities. Our portfolio of trusted measures include **TOEFL®, TOEIC®, GRE® and Praxis®** . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education. With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve. **Position Summary** The Test Creation Administrator III is an advanced level support position in which the primary focus is on varied and complex administrative duties under minimal supervision performed in support of test creation. This role trains and assists in mentoring other support staff and monitors workflow. In addition, this position offers clerical support for the group and uses specialized software. **Responsibilities** Test Creation: + May assist Test Development staff with recruitment of Outside Item Writers (OIWs) and logistics of getting material to and from OIWs and reviewers. Under minimal supervision, draft correspondence, follow up, complete paperwork and payments + Process copyright permissions and scanning + Enter items into and create packages in the item banking system + Assist with processing candidate inquiries + Use workflow management tools in the test creation system to monitor item creation progress against established targets and deadlines. Follow up with individuals and item-creation teams on assignments and work with Test Developer to resolve problems + Communicate assignments to OIWs and monitor completion of their work according to schedule and specifications + May perform some inventory management functions, including generating reports for complex inventories + May assemble tests or pools of items using test assembly system + Serve as area point-of-contact for complex item banking systems troubleshooting + Recommend process improvements to achieve shorter cycle time, reduced costs, greater customer satisfaction and quality maintenance + Assist with reliability, validity or comparability studies, including recruitment of participants and serving as their point of contact for the study + May participate on test creation team + May collect and update information on test development procedures and test specifications + Train Test Creation Administrators and other staff as necessary in the use of the item banking system Administration: + Perform general administrative functions as required in support of test creation + Assist with travel arrangements and expense reports + Copies and distributes materials + Handles logistics for group, internal or team meetings under direction of supervisor + Enters data, updates and maintains existing records, logs, files and forms + Review, apply and/or suggest edits to documents, presentations and spreadsheets for accuracy and completeness + Organize and prepare mass mailings + Communicate with staff at all levels as well as internal and external customers + Analyze/suggest alternatives to improve administrative and operational work processes to create efficiencies, reduce costs, and enhance quality + Facilitate various activities related to program or departmental SharePoint sites + Assist with software support for the group + Adhere to ethical standards and comply with the laws and regulations applicable to your job function \#LI-MM1 \#LI-REMOTE **Education, Certifications, or Special Licenses** + An Associate's Degree or High School diploma and equivalent experience is required. + 5+ years of progressively responsible administrative experience is required **Other Requirements** + Advanced level skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) + Excellent verbal and written communication skills + Strong organizational and time management skills + Attention to detail and must demonstrate high degree of accuracy + Ability to prioritize multiple assignments and multi-task + Ability to follow up and follow through + Basic project management skills **ETS believes in a Total Rewards philosophy for our employees, and they include:** + Health, Vision, Dental insurance plans to choose from + Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access! + Generous PTO and vacation time to balance your work and life + Additional 8 hours of PTO for volunteer work + Retirement plan (401(a)) and traditional Roth (403b) with company contribution + Commuter Benefits, Pet Insurance, 1 year subscription to Calm App **ETS is mission driven and action oriented** + Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees. + How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you! + Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice. **ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.**