TGI Friday's - Expo - Our Team

Expo

ROLE PURPOSE

To maintain consistency in product execution and ensure all products are delivered to standard. The Expeditor also manages communication between the FOH and BOH.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Guarantees 100% recipe adherence by verifying all prepared food meets TGI Fridays standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
• Ensures Line Cooks follow zoning guidelines at all times.
• Keeps updated on recipe changes and ensures proper recipe procedures are executed daily.
• Streamlines communication between FOH and BOH Team Members (i.e. communicates ticket times and potential problems with the service staff, kitchen staff and Managers).
• Manages throughput times as outlined through the Brand Standards.
• Keeps prepared food continuously moving out of the kitchen to ensure food is delivered timely to the table.
• Conducts Line Checks.
• Stocks/Organizes product on line, rotates product; may also organize product in coolers, dry storage, and freezers during non peak periods.
• Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly, daily
• Leads demos.

KEY DECISIONS

Makes

• Following and Enforcement of recipe adherence and Ecosure standards
• Prevents behaviors that result in inferior product being delivered to the Guest

Influences

• Guest Experience
• Throughput times
• Food Waste

MEASURES OF SUCCESS

• Throughput times exceed company standards
• Guest satisfaction scores meet/exceed company standards
• Ecosure Audits meet/exceeds company standards
• 100% Recipe Adherence (including plating and garnishing final product)

QUALIFICATION REQUIREMENTS

• Must be validated Coach
• Must be validated on a minimum of two line stations (preferred validated on all BOH Line Cook Positions
• Must demonstrate 100% menu knowledge through procedures and product garnishments
• Must be able to work in a fast-paced, high volume stressful environment
• Completed Certified Professional Food Handler Certification
• Must be able to walk and stand during entire shift
• Must be able to bend frequently, working indoors 75%; outdoors 25%
• Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift: placing these items on high shelves and walk-in freezers
• Must speak clearly to communicate with others
• Must be able to hear Cook's and W/W's requests in the midst of loud background noise
• Must be able to read orders on the KMS screen

COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.

• Arrives on time and ready to work dressed in proper uniform.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by taking ownership and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains an even-tempered demeanor even in stressful situations.
• Responds calmly to problems and controls emotional reactions.
• Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members.

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