The Wildbirch Hotel - Sales & Catering Coordinator - Aviator Hotel

As Sales and Catering Coordinator at The Wildbirch Hotel, you will be the driving force behind creating memorable events and experiences for our guests. With a focus on both detail and service excellence, you will manage the planning, coordination, and execution of weddings, corporate events, and private functions, ensuring every event is seamless and personalized. You will collaborate closely with clients, vendors, and hotel teams to deliver impeccable service, from initial inquiry to the final farewell. Join us in shaping unforgettable celebrations that reflect the spirit of the Wildbirch—where adventure, culture, and hospitality meet.

JOB RESPONSIBILITIES

• Assists in soliciting and booking new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, etc.); maximize room revenue to meet/exceed goals.
• Assist in analyzing competition, market trends and customer needs and comments; and assists with various sales and rate reports to continually assess group's productivity against the budget, plan and marketplace.
• Assist in developing and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share.
• Work closely with Reservationist in monitoring rooming lists, reporting pick up; VIP and upgraded accommodations.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/ refer to appropriate individual.
• Work closely with other departments in the hotel, attend daily stand-up meetings to provide information in a timely manner and ensure group needs are carried out as contracted.
• Assist in preparing and distribute Group resumes to all departments. Communicate effectively with customers, managers and associates to ensure all information related to groups are conveyed smoothly.
• Assist in the preparation and execution of marketing responsibilities as deemed appropriate by Sales Director and/or General Manager
• Implement company programs and resolve daily, operational issues through consistent monitoring of guest arrivals ensure optimal level of service, quality, and hospitality.

EXPERIENCE:

• Prior Experience:
  • 3+ Previous sales employment in a related position with this company or other companies. Hospitality Sales administration related work.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  • Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm, while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

BENEFITS:

The Wildbirch Hotel offers a dynamic and collaborative working environment, with a benefits package that includes:

• Competitive Base Salary
• Paid Time Off (PTO)
• Medical, Dental, Vision, Life Insurance
• 401K
• Hotel Executive Bonus Program
• Monthly Cell Phone Stipend

Join us at The Wildbirch Hotel and help create unforgettable experiences that reflect the heart and soul of Alaska.