Theme Park Guest Services Representative (Remote) - Memorable Escapes

The Guest Relations Specialist is a role responsible for managing bookings and reservations for theme parks. Your primary objective is to ensure a seamless and enjoyable experience for our guests, from booking their visits to addressing their needs and inquiries. Below are the key responsibilities and qualifications for this role:

Key Responsibilities:

• Reservation Management:
  • Handle the booking process for individual visitors, families, and groups, ensuring a smooth and efficient experience.
  • Assist guests in selecting appropriate ticket packages and accommodations based on their preferences.
  • Monitor and maintain reservation systems to maximize park capacity.
• Guest Engagement:
  • Provide exceptional customer service by responding to inquiries, assisting with special requests, and resolving booking-related issues.
  • Inform guests about park policies, pricing, and any current promotions.
  • Create a welcoming and accommodating atmosphere for all visitors.
• Record Keeping:
  • Maintain accurate records of reservations, ticket sales, and guest information.
  • Generate reports to analyze booking trends and support data-driven decision-making.
  • Keep online booking platforms up-to-date and user-friendly.
• Revenue Enhancement:
  • Identify opportunities for upselling, such as meal plans, fast passes, or premium experiences.
  • Collaborate with marketing and sales teams to develop strategies for increasing bookings and revenue.
• Problem Resolution:
  • Efficiently manage booking-related issues, including changes, cancellations, and refunds.
  • Address guest complaints and escalate complex matters as needed.
• Compliance and Safety:
  • Ensure that the park operates in compliance with health and safety regulations, particularly during challenging circumstances like pandemics.
  • Stay informed about park policies and procedures and communicate them to guests.

Qualifications:

• A high school diploma or equivalent; a degree in hospitality, business, or a related field is an advantage but not required.
• Demonstrated experience in customer service, preferably within the hospitality, travel or entertainment industry a plus but not required.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and excellent organizational abilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Knowledge of theme park attractions is a plus but not required.

As a Guest Relations Specialist, your role is pivotal in shaping the guest experience, ensuring their satisfaction, and contributing to the park's overall success. Your proficiency in managing reservations, providing top-notch customer service, and helping guests make the most of their visit will be instrumental in maintaining the park's reputation and driving its prosperity.️
 

Benefits:

• Flexible Schedule
• Travel Perks
• Licensed & Bonded
• Personal Website
• E&O Insurance with Fraud Protection
• Daily Training Available
• Travel Agent Certification
• Lucrative Commission Compensation 
• Remote Opportunity
• Full Training Provided
• Work FT or PT
• No experience necessary

REQUIREMENTS

• A dedicated home work environment, including:
• A computer
• Cell phone
• High-speed internet
• Minimal distractions
• Must be 18
• Must be authorized to work in the USA, Mexico, Australia or Costa Rica 

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