Therapy Manager - Covenant (Inpatient) - Mary Free Bed Rehabilitation Hospital

Job Title: Therapy Manager

Job Code:1400

Department: Mary Free Bed at Covenant

FLSA Class: Salaried/Exempt

Reporting Relationship: Program Director

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Summary

​​The Therapy Manager for Mary Free Bed at Covenant is responsible for the overall operation of the therapy team within the rehabilitation hospital and has 7 day per week accountability for all patient care provided by the therapy staff who work under his / her direction.  The Therapy Manager collaborates with the Program Director, Medical Director, Nurse Manager, and other leaders and staff from multiple disciplines to design, implement, evaluate, and adapt systems of care and a unit culture to achieve targeted performance outcomes.   

​Working with the Therapy Coordinator, and other members of the leadership team, the Therapy Manager is responsible to organize, direct, and ensure effective operations of all therapy services provided in the rehabilitation hospital.   

​The Therapy Manager oversees the interviewing and selection of staff, the corrective action process, and completes formal evaluations of employees.   The Therapy Manager uses independent judgement in problem solving, takes necessary steps to resolve issues, organizes workflow, assigns employees and participates in budget planning and compliance.   

​The Therapy Manager is responsible to demonstrate excellent customer service, while upholding the Mary Free Bed Standards of Behavior, and supporting the mission, vision and values of both Mary Free Bed and Covenant HealthCare. 

​

Essential Job Responsibilities

• ​​Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation. 

• ​Quality Pillar of Excellence 

• ​Quality Care – The Therapy Manager’s primary focus is creating a team and processes that contributes to the delivery of quality rehabilitation care.  The Therapy Manager collaborates with other members of the leadership team to: 

• ​Promote clinical excellence through applied clinical knowledge, leadership, and evidence-based research utilization. 

• ​Orchestrate change to improve clinical and organizational outcomes. 

• ​Integrate continual performance improvement into the structure and processes of the daily practice of team members to achieve desired clinical and fiscal outcomes. 

• ​Align all therapy activities with departmental, and institution performance improvement goals, encouraging collaboration and problem solving across the various disciplines. 

• ​Collaborate with other disciplines to design, implement, evaluate, and adapt systems of care within the rehabilitation hospital to achieve targeted clinical quality and fiscal outcomes. 

• ​Apply a systematic process for program planning and resource allocation for populations of patients. 

• ​Ensure that the physical environment, patient confidentiality, and patient rights are maintained promoting safe quality patient care outcomes. 

• ​Ensure that patient care documentation is complete and accurate in accordance with rehabilitation hospital policies and procedures. 

• ​Promptly report actual or potential adverse events or safety issues. 

• ​Prepare for and be ready for regulatory reviews: State; Fire Marshal, HFAP, CARF, etc. 

• ​Work with all staff to assure that therapy services are delivered consistently according to established policies, procedures, and protocols.  This is accomplished by creating equitable therapy staffing, mentoring new staff, ensuring therapist presence at and preparedness for team conferences, communication to and follow up with physicians, safety monitors, and timely follow up on occurrence reports as well as customer service recovery as needed. 

• ​Develop and review therapy policies and procedures, standards of practice, treatment, and services.   

• ​Key Performance Indicators – The Therapy Manager is responsible to understand performance measures within the rehabilitation hospital, and to collaborate with other leaders and staff to identify opportunities for improvement and develop action plans.    

• ​Quality Improvement – The Therapy Manager takes an active leadership role in Mary Free Bed at Covenant’s quality improvement program.   

• ​Patient Safety – The Therapy Manager is responsible to create an environment of care that promotes the safety of each patient and team members.   Using feedback from staff and other members of the leadership team, the Therapy Manager will assure that appropriate steps are taken to protect the safety of each patient while they are receiving therapy and will provide recommendations to nursing team members to improve the safety of each patient.   

• ​Interdepartmental and Interdisciplinary Collaboration – The Therapy Manager is responsible to maintain effective interpersonal communication and working relationships with all leaders, staff, physicians, and other key stakeholders.  The Therapy Manager will participate actively in interdisciplinary program meetings with the goal of evaluating and improving the care provided at Mary Free Bed at Covenant.  

• ​Accreditation and Regulatory Responsibilities –The Therapy Manager works with the Program Director and other leaders to implement policies, procedures, and processes that align with regulatory, accreditation, and state hospital standards.   This includes the Medicare requirements related to team conference attendance, timeliness of assessments, and “3 Hour Rule” compliance for all patients. 

• ​Service Pillar of Excellence 

• ​Customer Service – The Therapy Manager is required to demonstrate excellent customer service standards and behaviors, while interacting with patients, family members, physicians, and colleagues.  The Mary Free Bed Standards of Behavior outlines expectations for performance in this area.    

• ​The Therapy Manager must deal discreetly and sensitively with confidential information, and as needed, will perform customer service recovery with patients and families’ members.  The Therapy Manager will also take active steps to assist staff members to recognize unique cultural and religious needs of patients and families and integrate these diverse needs into a patient-specific plan of care that aims to exceed the expectations of each patient and family.   Finally, the Therapy Manager will hold team members accountable for performance in all aspects of customer service.  

• ​Physician and colleague relationships – Interdisciplinary team integration and collaboration across disciplines to provide patient-centered care is a priority at Mary Free Bed.  Maintaining effective working relationships with admitting and consulting physicians is an important responsibility of the Therapy Manager.  As such, the Therapy Manager is responsible to develop and maintain professional working relationships with colleagues from other disciplines that are involved in the care of each patient and family.   When challenging situations are identified by staff members, the Therapy Manager will assist with problem solving and service recovery, as appropriate. 

• ​People Pillar of Excellence  

• ​The Therapy Manager oversees various personnel actions including but not limited to, hiring, performance appraisals, disciplinary actions, employee recognition, terminations and other related activities. 

• ​Employee Competency – The Therapy Manager is responsible to work with other leaders to develop a process to define and assess clinical and customer service competencies for new and existing staff members, and to address concerns promptly when they are identified. 

• ​Professional Work Environment – A culture of professionalism, respect, and accountability is critical to fulfilling the mission of Mary Free Bed at Covenant.  The Therapy Manager is responsible for develop a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, acceptance of change, enthusiasm, and pride.  As opportunities for celebration and opportunities for improvement are identified, the Therapy Manager will implement plans to achieve improvement.  

• ​Employee Safety – Each employee within the rehabilitation hospital is responsible to follow all policies and procedures related to employee safety.  When risks to employee safety are identified (self or others), the Therapy Manager will take appropriate steps to reduce those risks, communicate with the staff, and to maintain a physical work environment that reflects the high-quality care delivered at Mary Free Bed at Covenant.    

• ​Staff Selection, Development and Mentoring – The Therapy Manager is responsible to lead the process for employee selection and orientation process.  Interview questions and feedback will be presented professionally and tactfully, and information discussed during the interviews will remain confidential, if needed.   

• ​Student Preceptor and Mentoring – The Therapy Manager will create an environment and processes that promote a valuable clinical rotation for students.   

• ​Financial Performance Pillar of Excellence 

• ​Fiscal Responsibility – The Therapy Manager will implement departmental policies and procedures that align with Mary Free Bed and Covenant policies related to payroll practices, patient chargeable items and other opportunities to provide high-value care at a reasonable price to our customers.    Additional responsibilities related to fiscal performance are as follows: 

• ​Contributes to organization success targets for net operating margin. 

• ​Supports the organizations patient flow efforts through compliance to rehabilitation hospital policies. 

• ​Plans, schedules, and organizes the staff ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space, and facilities. 

• ​Achieves productivity targets that meet or exceed budget. 

• ​Remains accountable for the requisition, care and maintenance of unit inventory, equipment, and supplies needed for therapy services. 

• ​Develops action plans to ensure budget and resource efficiency utilizing internal and external benchmarking, quality outcomes, and satisfaction with patient care delivery. 

• ​Leadership Must-Haves will be followed for patient and staff interactions:

• ​Embrace Diversity, Equity, and Inclusion, by:

​Treating everyone with dignity and respect

​Opening more doors to opportunities for underrepresented cultures

​Growing talent and people

​Evaluating and eliminating disparities

​Taking action against injustices, bias and racism

​Honoring our differences and how to collaborate

​Educating staff, patients, and the communities we care for

​Restoring Hope and Freedom, together

• ​Rounding

• ​Thank You Notes

• ​Employee Selection/Peer Interviewing

• ​Key Words at Key Times

• ​AIDET® + Promise

• ​Standards of Behavior ​

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Licensure:  Licensed as a Physical Therapist, Occupational Therapist or Speech Language Pathologist in the state of Michigan. 

• Education:  As required to obtain licensure in Michigan.   

• Current Basic Life Support (BLS) certification 

• Experience:   

• Previous experience as a Therapy Coordinator or Manager, especially in a rehabilitation setting, is required. 

• Strong critical thinking, decision-making, delegation, and leadership skills are required.   

• Time management and organizational skills are very important, as well as effective written and verbal communication skills. 

• Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively. 

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position: ​Frequently​

Traverse or move around work location: ​Frequently​

Use keyboard: ​None​

Operate or use department specific equipment: ​None​

Ascend/Descend equipment or ladder: ​None​

Position self to accomplish the Essential Functions of the role: ​None​

Receive and communicate information and ideas for understanding: ​None​

Transport, position, and/or exert force:

Up to 10 pounds: ​ _____​

Up to 25 pounds: ​ _____​

Up to 50 pounds: ​ _____​

Up to 75 pounds: ​ _____​

More than 100 pounds: ​ _____​

Other weight: Up to_35__ pounds ​Occasionally​

Other: ​None​

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability, or other legally protected characteristic.

PI253513717