Third Party Logistics Coordinator - Vetsource

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Third Party Logistics Coordinator

The Third-Party Logistics Coordinator is responsible for overseeing the daily execution, triage, and coordination of outbound orders in our third-party nutrition fulfillment network yielding positive customer outcomes regarding their Vetsource Home Delivery Experience.

This is a full-time, hybrid position based out of our Sandy Office located at 17014 NE Sandy Blvd, Portland, Oregon 97220. The expectation will be in-office one to three days per week.

WHAT YOU’LL DO

• Assist in the development and maintenance of third-party logistics key performance indicators (KPIs), establish reporting to hold teams accountable for set service levels, and lead continuous improvement opportunities.

• Hold periodic review meetings with external fulfillment providers and be the point of contact for 3PL warehouses, assisting with training, questions, inventory reports and printer/IT issues.

• Perform daily 3rd Party Fulfillment Checklist to coordinate and lead any resolution activities for identified issues related to fulfillment, purchase orders, inventory accuracy, technology issues, inventory integrity, and return goods authorization. Report and investigate discrepancies or missing information.

• Develop and maintain detailed documentation and reporting and standard operating procedures. Review warehouse data and documents, maintain accurate digital records and documentation.

• Maintain digital processes for internal documentation to ensure data accuracy and preservation and investigate discrepancies or missing information as appropriate.

• Address various internal and external customer needs, questions, and concerns regarding shipments, billing, status, services, carriers, and other needs; forwards complex or escalated customer needs as appropriate.

• Perform cross functional activities to ensure fulfillment accuracy with our internal and external partners, including but not limited to Purchasing, Finance, and Operations Development.

• Execute special projects and perform other duties as needed working cross-functionally where appropriate.

WHAT YOU BRING

• B.A. or B.S. degree in business, supply chain, procurement, finance, or equivalent experience

• 2-4 years of work experience in a professional setting

• Proficiency with MS Office tools such as Word, Excel, PowerPoint

• Meticulous attention to detail, high accuracy, and strong organizational skills

• Experience with any of the following systems is a plus: Oracle, Monday.com, Google Suite, Looker, PowerBI, Snowflake, API & EDI connections

• Experience in fulfillment, ecommerce, or logistics

• Project management experience

#LI-Hybrid #LI-ML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling, including remote work where possible
• The opportunity to join one of our Employee Resource Groups, and fun company events!
   

*For Canadian based employees these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all employees are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com