New Life Center is seeking a Thrift Store Attendant for Hope's Closet who is passionate about working in retail services while working toward New Life Center's mission of helping to eliminate domestic and sexual violence through support services, education, and expertise. Owned and operated by New Life Center, Hope's Closet operates for two primary purposes. First, survivors of sexual assault, domestic violence, and human trafficking, and their children, who are being served by one of New Life Center's programs have access to free clothing, household items, and furniture. Second, all of Hope's Closet retail sales to the general public directly support New Life Center's programs.

JOB SUMMARY:

The Hope's Closet Thrift Store Attendant is responsible for providing high quality customer, and retail services, while upholding the mission, vision, and values of New Life Center. This position is responsible for assisting with organizing, sorting, store front arrangement and upkeep, and pricing donations to the Hope's Closet donation center. The Thrift Store Attendant also greets customers, answers questions, and assists with customer check outs as needed.

Schedule: Tuesday - Saturday 8:45a - 5:15p

What You Will Do:

• Help customers with purchases and answer questions about merchandise or store procedures in a professional and courteous manner.
• Assist donors with donation drop offs and processing donations in an efficient manner.
• Be a passionate advocate for New Life Center's mission, vision, and core values of compassion, resilience, equity, and community.

ESSENTIAL FUNCTIONS

Duties and Responsibilities:

1. Greet each customer in a friendly, helpful manner.
2. Always assist customers with purchases and answer questions about merchandise or store procedures in a professional and courteous manner.
3. Respond to phone calls with attention to high-quality customer service.
4. Assist with donation pick up arrangements when needed.
5. Be observant in all areas of the store to deter theft.
6. Help maintain the appearance of the store and ensure that merchandise is easily accessible.
7. Provide relief to other staff as needed for breaks.
8. Maintain accurate records as needed.

Cashier Duties:

1. Using the assigned cashier code, operate the cash register and accurately complete all related paperwork.
2. Complete daily register reports at close of business.
3. Promptly report any variances/discrepancies to the Store Enterprise Manager.
4. Complete each in-store transaction in a professional manner.
5. Keep the register area clean and neat.

Donation Center Duties:

1. Aid donors and ensure that each donor receives a donation receipt.
2. Promptly and efficiently process donations by sorting, pricing, sizing, and organizing donations.
3. Maintain a friendly and positive attitude toward customers and donors.
4. Ensure that the donation room and outside donation area is organized, neat, orderly, clean, and safe.
5. Make sure that the dumpster area is swept daily.
6. Assist with merchandising items from the donation room to the sales floor when needed.

Agency Management:

1. Participate as an active team member of the Hope's Closet Team.
2. Share in the responsibility for cleanliness and appearance of entire store and exterior areas.
3. Communicate emergencies, customer concerns, and organizational needs to the Store Enterprise Manager or appropriate member of the leadership team.
4. Work cooperatively with a diverse group of staff, and new Life Center residents who have exposure to trauma.
5. Knowledge of basic mathematics, including addition, subtraction, division, and multiplication.

Other:

1. Help in building a culture of cooperation and collaboration among Hope's Closet staff, interns, and volunteers.
2. Support and adhere to all policies regarding participant and program confidentiality.
3. Actively contribute to New Life Center's trauma informed philosophy.
4. Participate in scheduled agency-wide meetings and events as assigned.
5. Perform other duties as needed.

QUALIFICATIONS

Required:

1. High school diploma or equivalent.
2. Valid Arizona driver's license and insurance and access to reliable transportation.
3. Currently possess or ability to successfully obtain Level 1 fingerprint clearance. **
4. Negative TB test required. **
5. COVID-19 Vaccine or approved exemption. **

**If necessary, New Life Center will complete these areas of qualification during the onboarding process.

Preferred:

1. One or more years of experience in retail/sales environment.
2. One or more years' of thrift store experience within a human services agency.
3. Bilingual English/Spanish.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

How to Apply: To review the full job description and apply for the position, please visit our online career portal at https://newlifectr.isolvedhire.com/jobs/