Thrift Store Donation Processor and Receiver - Sheridan Dr - Hearts for the Homeless

Hearts for the Homeless, a faith based non-profit, was founded in 1990 with a mission to serve the chronic homeless as well as other underserved populations. Hearts is able to fund its mission through donor support and entrepreneurial ventures such as the thrift store operation and donated goods recycling program. The red clothing donation bins provide items that are given away to those in need. Donated items are also turned into dollars which support outreach programs such as the mobile soup kitchen and food pantry.

Position Summary:  

The Donation Processor and Receiver (DPR) will be responsible for the production process of donations from donors to retail. This includes, but not limited to, accepting, sorting and pricing donated items. The DPR will be in compliance with company policies and standards, procedures, and the Hearts Thrift Stores’ Mission Statement. 

Essential Functions:  

• Is able to daily perform any of the required job duties within the processing team. This includes all requirements related to production by accepting donations, presorting and pricing merchandise.
• As needed, welcome donors in a timely manner in a way that they feel confident that Hearts Thrift Stores appreciates them and understands their value.
• As needed, handle the receiving and donation process with the utmost respect and care according to company policy including but not limited to, greeting the donor, assisting in unloading donations, telling the Hearts Thrift Stores story, repeating details back to the donor and issuing a receipt. 
• Screen and accept incoming donations, collect donor information as per company policy in order to provide receipts for the donations.
• Complete the production process by separating and sorting incoming donated materials.
• Ability to recognize quality merchandise and effectively seek guidance on pricing from Retail Managers.
• Tag, price, and arrange merchandise in the staging area for retail staff according to company policy. 
• Ability to produce quick and accurate work in a fast paced environment.
• Accurately reporting of the production metrics daily. Including communication on barriers to complete the production metric requirements. 
• Help maintain clean and well organized reception, presort and processing areas. Including making sure the area is ready and refilled for the next shift. 
• Take inventories of needed merchandise and reports to the manager.
• Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides.
• Work with volunteers and be able to give clear direction.
• Acts independently and responsibly to perform job duties on a consistent basis
• Follow and maintain code of conduct as outlined in the employee handbook.
• Perform other duties assigned.

Education Requirements and Qualifications:  

• High school diploma or GED preferred.
• Reliable and punctual attendance, with availability to work flexible shifts.
• Sales experience preferred.
• Experience working with volunteers is preferred.
• Ability to multi-task and function in a fast-paced environment.
• Self-starter with the ability to work independently or as part of a team.
• Ability to stand for long periods of time.
• Must be able to lift and move boxes and bags of donated items up to 35 pounds.

Knowledge, Skills and Abilities:

• Excellent customer service and people skills.
• Excellent communication, organizational, and multi-tasking skills.
• Principles and practices of supervising, training and evaluating staff.
• Attention to detail.
• Computer skills including Point of Sales System, Google Docs, email, Microsoft Word.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance
• 401K

Schedule: Monday through Saturday 

Experience: 2 years of work experience preferred

Work Remotely: No