Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*** This role will be filled as an IT Consultant/Solution Architect ***

***The preferred location is The Woodlands, TX. Other locations within the service territory may be considered***

Job Summary/Purpose:

This position focuses on Middleware Application Management and is responsible for supporting leadership, providing operational support, Enhancements, maintenance, and break/fix (Level 2) for a defined set of Entergy TIBCO applications in Middleware area supporting all Business Units. The primary focus of this role will be to support Entergy’s TIBCO environments, TIBCO applications, TIBCO Products – Enterprise Message Service, BusinessWorks, BusinessWorks Container Edition, Business Events, Mashery, Tibco ActiveSpaces, and Kubernetes Container environments. This role is responsible to ensure this set of applications meets stated Service Level Agreements with emphasis on continuous process improvements. This role will work closely with support teams, external vendors and the relevant project teams to manage all issues related to the applications in the environment. This roll will act as the liaison between the application end users, business users, support team members and IT SDM.

Job Duties/Responsibilities

• Support Service Delivery Manager in providing customer-centric IT; reliable, predictable, cost-effective, and secure service to the customers.
• Responsible for working with support teams and external vendors to ensure stable operations of assigned TIBCO applications and the timely resolution of problems, incidents, and service tickets. Conduct root cause analysis of problems and facilitate the resolution of the underlying cause or development of appropriate work-around. Coordinate level 2 (break-fix) support for Entergy's TIBCO applications via support teams and external vendor.
• Oversight of TIBCO Operations support and vendor support in the implementation of new releases, upgrades, Patches, or enhancements. Provide leadership to the support teams (Entergy & Partner)
• Ensure compliance with all project deployment methodologies, internal standards (e.g., Security, Enterprise Architecture (EA)), operational guidelines in support of IT's strategy and organizational objectives, and compliance with Entergy's policies and procedures.
• Monitor the application availability against stated SLAs and performance expectations. Active management and transparent reporting of application issues, resolutions, and performance to IT leadership.
• Execute the Release & Deployment Management processes for TIBCO applications. Coordinate with Program Managers and Project/COE leads to ensure seamless transition into production environment. Plan and execute Service Introduction and knowledge transfer from project teams to Operations team. Responsible for risk management and roll-back plans in adherence to stated policies and procedures.

Minimum Requirements:

IT Consultant: Bachelor's degree in a related field and 5+ years of experience working with managing and supporting production applications is required, OR in lieu of a Bachelor's degree 7+ years of experience working with production applications is required.

Minimum knowledge, skills, and abilities required of the position

Knowledge and experience with Tibco suite of products (BusinessWorks, Enterprise Message Service, APIX, Mashery, Managed File Transfer, BusinessWorks Container Edition, BusinessEvent, ActiveSpaces). Experience managing application support and maintenance functions in an organization or outsourced environment. Ability to leverage and mentor others through technical team leadership. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Customer centric approach and strong data analytical ability.

Any certificates, licenses, etc. required of the position

TIBCO Technology certifications are a plus.

#LI-NW1

#LI-HYBRID

Primary Location:Texas-The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID:115073
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.