Ticket Sales & Service Coordinator - Los Angeles Kings

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Ticket Sales & Service Coordinator will be responsible for supporting the Ticket Sales and Service Department including service activations, group experiences, VIP request coordination, and event management. In addition, this individual will be aid in overseeing the Fan Service Associate program.

Essential Functions

• Work with the Community Relations department to coordinate the seasonal Fan Service Associate program.  Responsible for hiring, training, scheduling, and assisting Community Relations Supervisor with the delegation of projects and work assignments. 
• Serve as a department liaison between the Kings Sales and Service department and arena game day functional dept. heads for daily communication and transactional needs. This includes scheduling events, coordinating parking and club passes, coordinating Royal treatment program, guest services, and security.
• Coordinate the ticket benefits program including inventory management, customer support, and in-game activation and fulfillment.
• Assist Group Sales team with coordination of group leader benefits including showcasing group names on the scoreboard, arranging catering, busses, ticket package gifts, and other elements of the group sales process.
• Oversee the LA Kings in-game experiences from fulfillment to activation. This includes pre-game tours, Zamboni rides, Season Ticket of the Game, and Tunnel Team.
• Provide overall administrative support to the day to day functions of the ticket sales and service department including ordering supplies, organization of STM collateral, support of STM mailings, game day staffing etc.
• Coordinate the Season Ticket Member and client gifting processes; assist in brainstorming gift ideas, organize and maintain gift/recipient lists, execute the gift deployment process.
• Process VIP and department ticket requests as needed; i.e. coordination of ticket pick-up with will call, parking arrangement, etc.

Required Qualifications

Education:

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

• 2-4 years related work experience
• Experience and interest in the sports and entertainment industry preferred

Pay Scale: $20.15 - $26.80

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

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