Ticket Taker|Part-time| CFG Bank Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

A ticket taker is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting, entertainment environment.

 

This role will pay an hourly wage of $18.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

Please keep posted until 12.31.2024

Responsibilities:

• Provide exceptional customer service to all guests
• Possess a positive attitude and facilitate teamwork and respect among co-workers
• Welcome guests, provide directions and answer any questions that may arise.
• Provide assistance to patrons with special needs or wheelchair access
• Enforce building policies and event procedures
• Assist and direct guests in a variety of situations including emergencies.
• Direct to guest services
• Ability to work in a fast-paced environment
• Ability to remain patient and calm under pressure
• Ability to stay organized
• Ability to use ticketing systems
• Other duties as assigned

Qualifications:

Required Experience & Qualifications:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

• 70% event availability commitment.  Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations
• Must be 18 years of age or older

• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred

 

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
• Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
• Exposure to flashing lights

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.