Ticket Taker|Part-time| UPMC Events Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

A Ticket Taker is a vital member of the Events Center as they are involved in direct contact with the public.  As a representative of the UPMC Events Center, a friendly greeting attached to a smiling face goes a long  way in helping our guests enjoy their visit. Assist with directions, information, and guidance in a friendly,  helpful and efficient manner. This positions reports to the Event Manager.

 

This role will pay an hourly wage of $12.50. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

Responsibilities:

• Provide exceptional customer service to all guests 

• Possess a positive attitude and facilitate teamwork and respect among co-workers 

• Welcome guests, provide directions and answer any questions that may arise. 

• Scan tickets and/or keep an accurate turnstile count 

• Provide assistance to patrons with special needs or wheelchair access 

• Resolve guest complaints quickly and exceed the guests’ expectations 

• Enforce building policies and event procedures 

• Assist and direct guests in a variety of situations including emergencies. 

• Hand out flyers or other promotional items 

• Other duties as assigned. Knowledge, Abilities, & Skills  

• Good communication skills  

• Prior customer experience is preferred  

• Access to reliable transportation 

Qualifications:

• Employee must be at least 18 years old  

• Ability to work flexible shifts including nights, weekends and holidays depending on events schedule 

• Ability to effectively communicate and solve problems quickly 

 

Knowledge, Abilities, & Skills  

Good communication skills  

Prior customer experience is preferred  

Access to reliable transportation 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.