Ticketing & Retail Sales Lead - Oakland Museum of California

The Ticketing & Retail Sales Lead is a critical public-facing member of OMCA’s staff, who works as part of a collaborative, cross-functional team to welcome guests, sell tickets, memberships, and merchandise, and to provide a high standard of guest experience for a wide-range of on campus activities including
gallery admission, garden programs, and private event rentals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.

INSTITUTIONAL RESPONSIBILITIES
● Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, anti-racism and institutional relevancy for the future;
● Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement;
● Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives;

● Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
● All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role

POSITION DUTIES AND RESPONSIBILITIES
● Sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
● Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, member sales, etc.
● Greet and welcome visitors; offer helpful directions to a variety of OMCA offerings.
● Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
● Communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
● Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs.
● Participate in visitor data collection efforts that will positively impact the Museum’s ability to more effectively target its offerings and increase sales.
● Assist event clients and guests to appropriate points of entry and paths of arrival.
● Participate in organizational trainings and meetings as required for work responsibilities.
● Assist guests in selecting merchandise by using product information and available resources to educate customers, connecting stories about products to the overall mission.
● Complete sales transactions efficiently and accurately
● Assist with receiving shipments of new products for sale including verifying packing slips/invoices and labeling new merchandise.
● Package orders from the online store to prepare for shipment.
● Assist in conducting annual Shop inventory.
● Restock merchandise and organize displayed items.
● Tidy merchandise; rearrange displays, clean work areas.
● Restock and assemble boxes and other supplies.
● Open and/or close ticketing desk and/or OMCA Shop.
● Count money at beginning and end of shift as assigned, ensure accurate registry logs.
● Create and post program, event, and store signage conforming to OMCA Store style guides
● Stand in for Associate Director or Manager of Visitor Experience in their absence (as Manager on Duty). This includes leading shift operations from open to close, as needed.

EXPERIENCE
● Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
● 2-3 years of retail, sales, or service industry experience.
● English language proficiency in both spoken and written form
● Customer service practices and principles in a diverse environment
● Knowledge of basic math with demonstrated proficiency in handling money/cashiering

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The environment may include:

● Museum environment involves both indoor and outdoor working conditions
● Ability to travel between OMCA locations, and other travel as required by position responsibilities
● Engage with diverse visitor populations for extended periods of time throughout the campus
● Ability to work a flexible schedule, including evenings and weekends
● Ability to lift up to 25 lbs.
● Moderate to loud noise from events, machinery, equipment or vehicles

EEO STATEMENT
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and the surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

COMPENSATION: $31.28 - $31.28 hourly