Tier 1 Associate/ Network Monitor- Help Desk Support - Apex Systems
Hampton, VA 23665
About the Job
Job#: 2050736
Job Description:
Tier-1 Network Engineer Associate – Network Monitor & Help Desk Support
Location: Onsite in Hampton, VA
Pay: $25-$32/hour
Contract Duration: 6 month contract to permanent hire
Shift work: 4 days in a row of 10 hour shifts switching from day to night monthly (24/7 support operation)
Send your resume to Brooke at [email protected] to apply directly!
*NO C2C*
The Network & Help Desk Support Engineer will:
• Conduct fault management to detect, isolate, and correct abnormal network and information
processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
• Monitor all nodes for operational integrity
• Respond to trouble calls
• Initiate and maintain trouble tickets and other logs to document these anomalies as well as
corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support to resolve the problem or escalate to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and
maintenance in such a way to easily generate reports for trend analysis
• Provide technical support in data network planning, engineering, and design
• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until
resolution unless otherwise directed by the DOC Crew Commander
• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint
presentation
Minimum Requirements:
• TS/SCI Clearance
• Minimum of three (3) years’ of network operations related experience
• Possess IAT Level II - Security Plus Certification
• Demonstrated knowledge of network monitoring tools
• Shift work
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
