Tier 1 IT Field/Remote Technician - Leading Edge Solutions, Inc

Job Purpose:

This position will provide on-site and remote technical support for clients in the Northern Illinois and Southern Wisconsin area. 

Technical Duties:

• Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices.
• Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources.
• Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software.
• Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms.
• Identify and remove malware and viruses using latest tools and techniques.
• Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Performs other duties or special projects as assigned. 
• Remotely assist clients via phone and RMM tool

Technical Requirements:

• Microsoft Windows: Windows10, Windows 11, Server 2012/2016/2019 OS Proficiency.
• Working knowledge with network troubleshooting and network equipment.
• Ability to install peripherals printers, scanners, etc.
• Ability to reload computers with Windows OS.
• Ability to prep IT equipment for installations.
• Working knowledge implementing and configuring MS Office Suite.
• Working knowledge troubleshooting and configuring email applications.
• Working knowledge of antivirus Software.
• Working knowledge of backup applications.
• Microsoft Azure / Office 365 experience.
• Experience with the following systems is a plus:
  • ConnectWise Manage PSA
  • ConnectWise Automate RMM
  • Cisco Meraki
  • Synology
  • Acronis
  • Trend Micro

Interpersonal Requirements:

• Strong communication skills, ability to build rapport, and deliver excellent customer service at all levels.
• Must be efficient, good at problem-solving, creative, and enjoy helping people.
• Must be self-motivated and able to learn new technologies quickly.
• Highly motivated individual with strong interpersonal skills to be effective in diverse work environments

Job Requirements:

• CompTIA IT Fundamentals, CompTIA A, CompTIA Network certifications or equivalents are mandatory.
• Willingness to travel to customers across the Tri-State Chicagoland areas.
• Willing to support and work the necessary hours to finish critical work.
• Ability to work full-time, including overtime, flexible hours and participate in an afterhours call rotation.
• A high school diploma or GED; an associate’s degree or higher preferred.
• Must have a valid driver's license.
• Reliable transportation.
• Must have the ability to lift up to 50 lbs.