Tier 1 Support Specialist - Job Details
Lakewood, CO
About the Job
Tier 1 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.
Roles and Responsibilities
- Provide hardware and software support for Windows and some Mac desktops and laptops
- Troubleshoot user accounts, software and hardware problems
- Appropriately escalate problems to designated support levels using defined processes
- Respond to all requests for assistance
- Log and report each service request
- Close out tickets
- Other duties as assigned
Requirements
- Six months of technical support experience
- No experience needed with a vocational technical school certificate (HDI)
- Experience with Microsoft Windows
- Experience using Microsoft Office suite
- Strong written and oral communication skills are required
Pay range varies depending on years of experience: $18-20/hr
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
Source : Job Details