Tier 2 Configuration Management Technician (TS/SCI with poly) - IMG Information Management Group, Inc.

IMG has an opening for a Tier II /Configuration Management Network Technician

Primary roles: to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; analyzing, organizing, and troubleshooting corresponding hardware and software combined solutions through network modeling. Expected to create detailed technical drawings or plans for IT networks, function as support developer and draft engineering designs and drawings from preliminary design concepts. This is an excellent opportunity to develop in one of IMG's key engineering organizations supporting deployment of new, innovative, and challenging technologies.

The job duties of the Tier II /Configuration Management Network Technician are as follows:

• Support the installation and maintenance of the client LAN/WAN devices.
• Create and maintain an up-to-date record of all system components (hardware and software). Illustrate physical locations and links between each item.
• Respond to and resolve incident tickets.
• Establish and maintain consistency of a system or product performance, functions, and physical attributes with its requirements, design, and operational information.
• Draft and implement standard network change requests.
• Coordinate with external Configuration Management stakeholders across the ecosystem where required.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).
• Develop policy for documenting and changing baseline project configuration items.
• Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs).
• Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations.
• Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
• Support operations from a Configuration Management perspective in their administration of networks including hardware, systems software, applications software, and all configurations.
• Knowledge of Cisco IOS and Juniper JUNOS OS and familiar with pushing network equipment software codes to devices in preparation of software code upgrades.
• Maintain the network configuration baselines to ensure it follows DISA STIG guidelines, providing feedback to Network Engineers in their development of new configurations.
• Documenting and changing baseline project network configuration items.
• Maintain historical Configuration Management records and requisite knowledge in approved shared databases
• Provide support to the Configuration Management Board, scheduling meetings, developing agendas, enter board related data in databases, install, maintain and troubleshoot problems for Configuration Control Board action items/issues.Create/provide drawing, diagraming, and network mapping expertise and support to the Configuration Management Team.
• Manage Configuration Management support to the creation of IT-IA-IM software executables to environments (development, test, staging and production)
• Utilize complex network analysis tools to identify and build network maps for enterprise level services.
• Provide support to the Configuration Control Board (CCB), schedule applicable meetings, develop localized agenda and policy, enter Configuration Management related data in databases, install, maintain and troubleshoot problems for CCB Configuration Management items/issues in relation to your AOR.
• Establish, train, and maintain network drawing standards to serve all contract requirements.
• Ensure final designs comply with regulations and quality standards.
• May have up to 10% COMSEC responsibilities
• Network Management and Configuration Management tools are:
  • Network Automation (NA)
  • Network Node Manager (NNM).
  • Riverbed.
  • Microsoft Visio
  • ServiceNow

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

IMG Benefits:

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

IMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.