Tier 2 Desktop Support Engineer - Tantus Technologies
Washington
About the Job
Overview:What You'll Do:
Tantus Technologies Inc (Tantus) - recognized by the Washington Post as a Top Workplace - is looking to hire a Tier 2 Desktop Support Engineer who will provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. The individual in this role will also provide software/technical support to resolve desktop application and network connectivity issues, and will be responsible for documenting technical and operating procedures.
- Respond to incoming calls, tickets, and emails to provide desktop support in a Windows systems support in a production environment. Support Hours are 8am – 5pm M-F. After hours, weekend and escort duties will be required on an as needed basis.
- Provide client system training, perform desk-side training on an as needed basis.
- Provides resolutions for hardware and software problems.
- Refers other problems (e.g. networking) to the appropriate organizations.
- Tracks status of all problems within the environment through resolution.
- Documents special procedures required for continuous operations of systems.
- Reviews monitoring logs for problem identification and suggested resolutions.
- Installs and configures new hardware components for operations in classified network environment, to include network printers and other media devices.
- Interfaces with customers as necessary to support their operational environment.
- Schedules maintenance and services activities
- Plans, conducts, and reports tests with appropriate government staff.
- Develops and maintains detailed and accurate documentation as requested by the Client Service team lead.
- Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.
- Uses management tools for work request ticket management to respond to and document work efforts requested by customers.
- Top Secret (TS) security clearance required; active "Q" clearance preferred
- At least 3 years of experience providing IT support to users at multiple locations (by phone/remote and on-site visits)
- At least 2 years of experience with:
- Administration of Windows 10 in a domain-connected environments
- Support and administration of Microsoft software (such as Windows Server 2008 R2, Windows Server 2012, Active Directory, Exchange, Office 2013)
- At least one year of experience with:
- Office 365 cloud Exchange administration with domain synchronization
- PowerShell
- Group Policy
- At least one helpdesk ticketing system
- At least one year experience working in a Windows server environment (junior level) OR at least three years of experience as a computer professional maintaining, configuring, installing, and supporting Windows workstations and resources.
- Experience and expertise in VMware ESXi virtual servers on UCS and/or HPE Blade hardware is desirable.
- Understanding of basic networking concepts
- Ability to work cooperatively and to function well in a team environment.
- Excellent verbal and written communication skill to be able to ascertain user requirements and prepare documentation.
- Excellent customer interface skills.
- SolarWinds or similar monitoring tool experience
- Experience mastering and deploying Windows 10 workstation images (e.g. with WDS/MDT/SCCM)
- Virtualization exposure (VMWare)
- Ability to analyze information requirements
Source : Tantus Technologies
