Tier 2 Help Desk Technician at TEKsystems

Description: (3-5 years experience)

GENERAL PURPOSE

The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.

JOB RESPONSIBILITIES

• Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner;

• Troubleshoot computers/mobile devices operating systems and hardware issues;

• Manage company anti-virus software;

• Manage user accounts, group policy and access guidelines;

• Set up and deploy hardware/core software for new hires and existing employees;

• Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades;

• Support IT function and employees through mergers and acquisitions;

• Assist in software license management and asset tracking/inventory;

• Maintain active directory and email distribution lists;

• Maintain asset inventory;

• Assist with developing IT procedures and training staff.

COMPETENCIES

• Sense of Urgency

• Initiative

• Job Knowledge

• Quality/Attention to Detail

• Productivity

SKILLS

• Ability to multi-task and prioritize requests;

• Attention to detail and deadlines;

• Good organizational, typing, and computer software skills (Microsoft suite);

• Ability to work well with others and present professionalism via face-to-face, email and phone interactions;

• Ability to learn new products and communicate effectively with non-technical employees.

Skills:

Help desk, Troubleshooting, Active directory, Support

Top Skills Details:

Help desk, Troubleshooting, Active directory, Support

Additional Skills & Qualifications:

Break/fix computers and mobile devices

A little bit of Active Directory administration and group policy

Assistance w/ software licensing/asset tracking/inventory

20 users per office

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.