Tier 2 Support Technician - Kforce Inc.
Alexandria, VA 22314
About the Job
- Tier 2 Support Technician will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business applications
- Responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer's location
- Be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning)
- Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support
Requirements:
- Bachelor's degree and 1 year of experience or High School diploma/GED and 7 years of experience
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application
- Install/Configuration/Removal, Performance Tuning)
- Incident/Request (Analysis, Documentation)
- Workstation Imaging/Reimaging
- Mobile Device Management (Provision, Reset, Remote Wiping)
- Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
- Root Cause Analysis
- Active Directory Management
- Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
- Effective written and oral communication skills
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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