Tier 3 Desktop Engineering Support and Administration - RCM Technologies, Inc. | Life Sciences & IT
Washington, DC 20002
About the Job
Full time contract
Title: Tier 3 Desktop Engineering Support and Administration
Compensation: Up to $44/hr. commensurate with experience
Location: Onsite in Washington, DC
Length of Contract: 6 months+ / possible right to hire
Clearance required : Public Trust
Job Description:
Our client has an opening for a Desktop Engineer/Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. You will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.
The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support.
You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders. You will be a part of the Desktop Engineering team on the following key tasks:
Responsibilities:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace including . RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Title: Tier 3 Desktop Engineering Support and Administration
Compensation: Up to $44/hr. commensurate with experience
Location: Onsite in Washington, DC
Length of Contract: 6 months+ / possible right to hire
Clearance required : Public Trust
Job Description:
Our client has an opening for a Desktop Engineer/Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. You will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.
The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support.
You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders. You will be a part of the Desktop Engineering team on the following key tasks:
Responsibilities:
- Provide Tier 3 desktop engineering support.
- Complete incident tickets and service requests within SLA and in a modern tracking system
- Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
- Package and deploy Windows workstation software in a hardened environment.
- Attend meetings with the customer as required.
- Provide written instructions for both workstation and application usage
- Provide weekly reporting of issues and projects
- Be able to troubleshoot and support Windows 10 workstations and software.
- Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
- Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy
- Support monthly and expedited patching of workstations, to include application of STIGS and emergency security updates as identified
- Provide white glove support to executive level customers
- Ability and willingness to work extended hours or modified schedule for planned and emergency work.
- BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree)
- 2+ years' experience providing Tier II, III & IV support in a Windows-based environment
- Ability to work well with people from many different disciplines with varying degrees of technical experience
- Ability to express complex technical concepts effectively, both verbally and in writing
- Ability to work with a large diverse team supporting multiple customers in a shared team environment.
- Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments.
- Hands-on knowledge of Active Directory Group policy as applied to workstations
- Hands-on knowledge of end user workstations and technology to support end user workstations
- Experience with PIV and CAC authentication
- Provide support on a M-F business hours schedule in the eastern time zone
- Extended hours and weekend support on emergency basis.
- Excellent communication skills are required to effectively interface with customers up to the executive level.
- Ability to work on your own to successfully resolve issues while updating management.
- Ability to obtain and maintain a Public Trust clearance.
- Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.
- Must be a U.S. Citizen
- 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc.) administration support
- 5+ years of experience in an operations role
- Government contracting experience, particularly with the DOJ
- Existing/current DOJ or DOD Clearance
- ITSM knowledge and experience, particularly with ServiceNow
- Extensive knowledge of Windows 10 operating system
- A Bachelor's degree from an accredited college in a related discipline, with 4-8 years of prior relevant experience; or a Master's degree with 2 to 6 years of prior relevant experience.
- Additional years of experience and/or relevant certifications will be considered in lieu of degree.
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace including . RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Source : RCM Technologies, Inc. | Life Sciences & IT
