Tier I Desktop Support Technician (Temp Position) - MyUS.com

MyUs.com is seeking a Tier I Desktop Support Technician who will be responsible for the overall health of our desktop environment and accessory equipment. This is a temporary role lasting until January 2025.

This position is designed for a fully proficient technician that can work independently and thrive in a team atmosphere.

Our ideal candidate will be a cultivated professional with great regard for work ethic, integrity, dependability, and possess the customer service soft skills that will deescalate situations and allow for an elevated level of internal support.

The Tier I Desktop Support Technician reports directly to our IT Support Services Supervisor. This position has a work schedule of Tuesday-Friday 1:00 pm- 9:00 pm; Saturday 9:00 am- 5:00 pm, with possible additional hours based on operational business needs. 

Responsibilities and essential job functions include, but are not limited to the following:

• Creating and working on support request tickets utilizing help desk ticketing software
• Responding to user issues in a large warehouse and in an office environment
• Setup, install and configure new system for multiple departments
• Troubleshooting and replacing computers, monitors, barcode scanners, printers and other peripherals in a fast-paced environment
• Maintaining, cleaning and testing warehouse equipment and peripherals
• Asset tagging and property management
• Performing password resets in Active Directory. Supporting .NET software applications.
• Other duties as assigned by Management

Knowledge, Skills, and Abilities:

• Seasoned interpersonal skills, effective communicator, and problem solver
• Driven to improve customer satisfaction, both internally and externally
• Ability to always maintain professionalism under high pressure situations
• Must be able to meet team goals and enjoy working collaboratively as a team
• Ability to read, write, and speak English fluently

Physical Requirements:

• Requires normal vision, hearing, and speaking ability
• Requires sedentary work involving standing or walking for brief periods, exerting up to 20 pounds of force on a regular basis, and some dexterity in operating office equipment
• Frequent bending, reaching, climbing, crawling, kneeling, twisting and pulling
• Frequently lifts/carries 25 to 50 pounds
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Summary of Experience and Education:

• Preferred 2-5 years of experience with computer hardware, Operating systems, and applications
• Experience in an IT support services related role to include desktop support and troubleshooting is a bonus. Training is available.
• A+, Net+, or similar certifications, or possess the ability to achieve certifications as required by management within expected timeframe(s) is a bonus
• Advanced troubleshooting skills and ability to communicate them to non-technical personnel, at times in a fast-paced environment.
•  Working knowledge of Windows 10 and 11 Professional Edition, in use for an enterprise framework.
• Working knowledge of Office 365 applications and dependencies
• Solid understanding of wired and wireless networks
• Working knowledge of network security and OS security
• Intermediate understanding and utilization of mobile devices operating on the android or iOS operating system.

Working Conditions:

• The position operates in a transportation and inventory warehouse environment with associated distraction such as noise from telephones, keyboards, talking, systems, and other machinery and equipment
• Open air warehouse with fluctuating temperatures
• Warehouse fans are regulated by facilities management and are not within the direct control of the individual
• Will be required to work near moving or mechanical equipment

MORE ABOUT MYUS.COM:

For over 25 years, consumers around the globe have trusted MyUS.com to provide a simple, reliable way to shop US online stores and ship their purchases worldwide. We deliver a streamlined and cost-effective shopping and shipping experience to 1.2 million+ members in 220 countries and territories.

MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times since 2008, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $300 million in eCommerce purchases annually, with hundreds of new members joining every day.

Only MyUS has the resources, expertise, customer dedication and global experience to make shopping and shipping from the US consistently fast, dependable and affordable. 

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