Tier II NOC Technician - Lyra Technology Group

Lyra Technology Group is looking for a Tier II NOC Technician to join the team at one of our operating companies, Telco Experts. The Tier II NOC Technician is part of the Network Operations Center (NOC) team. The ideal candidate will have experience in voice and data networking, strong troubleshooting skills, and the ability to provide exceptional support for voice and data issues. This role requires the ability to work in a fast-paced environment and manage multiple tasks simultaneously.

A bit about Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

A bit about Telco Experts…

Telco Experts is a best-in-class telecommunications provider that takes a proactive, white-glove approach to delivering a comprehensive suite of enterprise grade voice and data solutions for the next-generation of modern businesses. Founded by industry veterans in 2007, they specialize in implementing tailor-made network solutions to meet the current needs and future objectives of your company's communication strategy. Recently added to the Inc. 5000 list of fastest-growing private companies in the United States, they work with brands across Automotive, Education, Financial Services, Hospitality, Retail, Tech, and more.

Your work as the Tier II NOC Technician includes several components:

• Analyze and resolve complex voice network issues escalated from Tier 1 support.

• Monitor voice network performance and proactively identify potential issues.

• Assist in troubleshooting data network issues, including Ethernet, MPLS, and SD-WAN.

• Act as a point of escalation for customer-reported issues related to voice and data services.

• Provide timely updates to customers and internal stakeholders regarding the status of open issues.

• After a 60-day training period, added into the on-call rotation.

Our ideal Tier II NOC Technician has the following qualifications:

• Excellent oral and written communications skills and experience interacting with individuals at all levels.

• Strong analytical, planning, and organizational skills with an ability to manage competing demands.

• Ability to understand technical concepts and communicate at a customer-facing level.

o Including familiarization with IETF foundational RFCs related to SIP, RTP, TCP/IP, etc.

• Ability to adapt to new technologies and methodologies.

• Willingness to continuously improve and update skills.

• Ability to create and update network diagrams and documentation.

• Bachelor's degree in computer science or equivalent experience.

• Certifications (preferred, not required): CCNA, SSCA, LPIC or equivalent

If becoming part of a growing telecommunications provider sounds appealing to you, let's have a conversation.